Holiday Inn Express & Suites Kinston by IHG

I’ve stayed here many times before, but this was my worst experience. Lousy check-in and check-out service to begin. When I arrived, there was no one at the front desk and no bell to ring. I could hear employees chatting from the office. After waiting several minutes, hollering Hello and banging on the desk, someone came out. A minute later, the associate came in from outside and took over. It seemed like she hit about 25 buttons/promots while the computer calculated something. Mind you I had a reservation, so why such a lengthy process? She didn’t check my note that I wanted to be near the elevator, so had to re-key my room; another delay. It took a good 10 minutes to check me in with no line. She said she had something off the lobby so I took it. It was across from the elevator but appar

I had a great stay here. Carrie at the front desk was a pleasure to meet—she had everything ready the moment I arrived, and they even had a welcome sign with my name on it. The room was comfortable, and breakfast was hot and ready first thing every morning. Overall, an excellent experience. I’d definitely stay again.

Positive: Good breakfast and room was fairly nice and clean Negative: Minimal luggage carts (2 for the whole hotel) on check out. I had a good bit of luggage and I was on the 3rd floor end of hall. I encountered 8 employees in the 3 trips to taking luggage to my car, not 1 offered assistance or even push an elevator button!

I stayed here January 9-11, 2026, and was greeted, but the clerk later became rude. I had to fill out paperwork and put my address on it, even though I'm an IHG member (it wasn't a paperless check-in). The receptionist who checked me in refused me extra towels, and when I told her why I needed them, she told me I'd have to wait until the morning. I left and came back and realized I didn't get the breakfast information, so I stopped to ask clerk Carrie, and in the middle of her asking, she cut me off and told me the time was on the wall over there. This was the worst customer service I've experienced at IHG. I also wanted to note a safer way to give receipts to customers instead of sliding paper halfway under the door where others can see or retrieve customers' information. The condition of

First time staying at this Holiday Inn Express. Was a little disappointed overall. The check in staff on Sunday PM 10/12 barely spoke or made eye contact (though he was successful in getting us moved to a double Queen room). Overall the hotel was quiet and peaceful. The room was clean and smelled fine. The shower water pressure was terrible and barely got warm (ironically the SINK water pressure would have peeled paint off the walls, too bad the shower didn't have that, ha!). The internet worked fine; the beds were very comfortable; the coffee machines were good but the breakfast was embarrassing - very little to choose from, not hot or fresh. I would still probably stay here again, if necessary, because the location is good for what we do in that area, but my expectations would definitel