Holiday Inn Express & Suites Houston Space Ctr - Clear Lake by IHG

Michelle Marquez provided exceptional customer service during my stay. My employer had booked my two-week stay as two separate reservations, which meant I would normally have to check out of my room, pack everything up, leave, and return at 3 p.m. to check into a new room. When I explained the situation to Michelle, she took the time to look into my reservations. Although she couldn’t keep me in the same room, she went above and beyond by finding another room that I could move into right away so I didn’t have to leave and wait until 3 p.m. Her willingness to help and her outstanding customer service made a big difference in my stay. Thank you so much, Michelle!

My husband and I booked a stay at this Holiday Inn because of its convenience in location being right near all the restaurants and shopping as well as only a few short miles from family we were visiting. I fully appreciated the complimentary coffee offered what seemed daily as well as mornings with the free breakfast. The room was comfortable, modern, & clean. I absolutely loved the ability to control the thermostat to adjust the room temperature to our liking especially since both my husband and I prefer to sleep in colder temperatures (65-67 F). I was pleasantly surprised with the water pressure in the shower and the lighting in the bathroom for someone like myself who needs decent lighting for getting ready for the day. If I had only two criticisms to make it would be first, whoever

Positive: The pool and jacuzzi are awesome. Keep that jacuzzi hot. So are the little rooms and grills. Negative: No.

Dear Michelle, I see you are the assistant general manager for the Holiday Inn Express Houston Space Center. We checked in on the 14th of February . Everything went smoothly and I thank you for the staff personal training. Unfortunately the girl never mentioned we needed to request house keeping to clean our room while we were away. Our family arrived later in the evening to find our room was not cleaned or serviced. I requested a different room but was turned down on this request. Your hotel was not sold and my simple request should have been honored. Your staff provided a garbage bag for my wife to empty the garbage as well as fresh shower towels. I was not looking for a refund but I was expecting better customer service. Your standard operating procedure manual that you have in place wa

We recently stayed with a VERY large group for a conference for the third or fourth year and Michelle, Georgette, and their staff were FABULOUS to work with. With such a large group their were times we needed to pivot with changes and they went above and beyond to help meet our needs. We will be back again! Highly recommend!