Holiday Inn Express & Suites Grand Forks by IHG

Loved my stay here! Everything made sense with the layout of the rooms, pool/hot tubs, & gym. The location is also amazing. Everyone was very friendly. The environment was very clean. The breakfast was delicious. I stayed for 15 days. Highly recommend a stay here.

The stay at the Holiday Inn express at Grand Forks was by far the worst experience I’ve ever had at a hotel. I have never been treated with such disrespect and lack of customer service ever. The nighttime front desk staff was absolutely horrendous and completely lacked professionalism. Her demeanour towards guest was atrocious, and her dress code looked like she just rolled out of bed. Her blatant disrespect for the guest and their children was appalling. The hotel itself was one of the noises hotels I’ve ever stayed in in my entire life. The constant banging and stomping at all hours Made it extremely hard to relax and enjoy our stay. The housekeeping lacklustre as well. Our bed was not made. The clean towels were thrown into the bathroom. The bathroom was not clean from the prior guest.

Positive: Very clean and well maintained. Continental breakfast area was very nice and lots of options. Negative: ""

We needed a place to stay for a quick visit to Grand Forks and this hotel didn't disappoint. The room layout was modern and clean. The window had a blackout shade that rides in a track, providing the option of a completely dark environment for sleeping. While we didn't use the WiFi during our overnight stay, it was nice to see that the access point was located right in the room, guaranteeing a strong signal. The complementary breakfast included a nice selection of hot and cold choices, and was attentively maintained by friendly staff. The only detraction that I could find with this property, albeit rather minor, was that it is located adjacent to a freeway exit. This can result in an occasional truck improperly using their engine brake when exiting in the middle of the night. If you

With 4.5 rating at the time I write this, I struggle with why I had a lower than expected experience. Overall the facility was nice, but had some issues to where I am not sure I would stay here again. 1) Check in was simple - as diamond elite - usually provided more - but no big deal. 2) Get into room and first thing I saw was the comforter was a little dirty, so pulled back to the bed sheets and saw hair throughout the bed and some pillows had stains. 3) Breakfast was worst that I have had in a long time. I had apple juice - that was all that was appealing. Fruit was rotten, cereal was stale, muffins were hard and dry, pancake machine was not operational, cinnamon rolls were not available, and the other people in the room warned me not to get the eggs and meat as they were cold and taste