Holiday Inn Express & Suites Dallas Northeast - Arboretum by IHG

We stayed one night and it was hard to get to this hotel. Google maps had us make a u turn to get to the entrance. There is not a lighted sign at the entrance so easy to go past. Our room was nice but in the morning the blow dryer in the room did not work. Also no ice on our floor. I was trying to find a place to fill our water bottles and went to the gym water fountains and hall water fountains which did not work. Went to the breakfast area and had to fill them there. Surprised I was charged for parking. I did not see that when I booked.

Even though there were things that were disappointing about this 3-day stay, it wasn’t horrible. I’ve been to many IHG hotels but this one was in most need of repair, maintenance, and attention. From the lights out on the building signage, to the tub faucet shooting off during my shower, the shower curtain tearing apart and it not long enough to keep water from dripping on the floor, to no working water (drinking) fountains, the sliding barn door about to come loose off the wall, the main door had to be shoved to close it, and the safe didn’t work. Oh, and we had a giant cockroach in the shower. And the ironing board was too tall to fit in the cabinet so it had to be at an angle which didn’t leave room for hanging clothes…dumb. Generally I didn’t feel the facility was clean but the beds

The first room we checked into had roaches and ripped bedding. The 2nd room they gave us had even more roaches. We didn't stay. First time I've ever had such a bad experience.

If you think you're going to get anything other than a single room when you pay for a "suite" at this location, think again! According to the dictionary, a "suite" is a collection of matching things, usually referring to rooms together. Not here! With a "suite" you get ONE room, and apparently the ONLY difference between a suite and a standard room is you MAY get a (small) sleeper sofa in the room. Worth extra money? I don't think so! The staff at this location is excellent, and informed me that I am not the first to complain. So, buyer beware. The breakfast is good. Not amazing, but more than sufficient to put some meat on your bones. They even have a semi-automated pancake maker. Nice! The beds are also quite comfortable. What's not so nice? Well, the rooms are not great with noise isola

It was great! Full complimentary breakfast bar with eggs, sausage etc. beds comfy. Rooms clean. Staff very kind. Location was eh, gps took us to the warehouse behind it. But easily found to go from there.