Holiday Inn Express & Suites Buffalo-Airport by IHG

My wife and I have stayed here many times but not in about 2 years. Since our last stay the hotel has gone through a renovation that took it to another level. The rooms are much nicer than before and the employees were all very friendly and accommodating. Our room was spotless, the best of any Holiday Inn Expresses we've stayed in. The only issue we had was it was very cold and windy while we were there and the cold wind was coming through the front entrance making it cold in the lobby/breakfast area. They should install a heated air blast system between the two sets of doors to help eliminate the cold from rushing in every time the doors were opened. The poor desk clerks had to wear coats while working and checking people in and out. And people eating breakfast were also wearing coats to

Positive: Location is great and plenty of parking. The room was fairly up to date. Negative: I used the ChargeSmartEV station located in front of the hotel. While they did work for an overnight charge, their rates of $.69 kWh was higher than most other charging stations. Common rates for level 2 chargers are less that $.30 kWh.

I recently stayed at the Holiday Inn across from the Buffalo airport, and from the moment I walked in, I truly felt at home. When I arrived, the hotel had just finished decorating for Christmas, and everything looked absolutely beautiful — cozy, festive, and welcoming. As I was admiring the decorations, a sweet woman with the biggest smile greeted me, gave me a warm hug, and immediately made me feel like part of the family. I believe her name was Lucy, and from what I understand, she oversees housekeeping. Her kindness, joy, and genuine care set the tone for my entire stay. She even took my picture in front of the Christmas tree and made sure I was taken care of as I checked in. When I went up to my room, I noticed that it wasn’t fully cleaned — especially the shower, which definitely ne

The rooms are great very spacious and nicely updated every thing you need and want. Down side the room we stayed in was on the first floor and it is pretty open to the lobby and you can hear everything going on. Downside do not get the parking package if you have the first flight of the day and plan to check bags. Shuttle does not start until 4am.

Holiday Inn Express hotels have been in decline for several years now. Not this one. Both the lobby area and my room were gleaming and fresh. Not sure if it was just redone or just well maintained. Either way, they should give lessons to other Holiday Inn properties. The only slight negative was the lack of friendliness by the front desk staff but they still did their job even if they didn’t seem too happy.