Holiday Inn Express & Suites Austin South by IHG

Gloria was absolutely amazing at Holiday Inn. She welcomed us warmly and handled everything with true professionalism from the moment we arrived. Because of Gloria’s outstanding customer service, we truly enjoyed our stay. She made us feel valued and comfortable throughout our visit. We will definitely be returning to Holiday Inn specifically because of Gloria. Highly recommend!

Great place to spend the night while on the road! The hotel was very clean. THE MOST COMFORTABLE HOTEL BED I have slept on in years. Good water pressure in the showers and a good breakfast in the morning. Walking distance to a few restaurants but the area is quiet at night. I'll be back next year!

Avoid. I was ripped off. Before arrival I was quoted $150 to add a night to my stay. On check-in the price seemed very high and so I asked for an explanation. I was told prices were what I was quoted plus $150 per room for the additional night. I queried why the total was then over $1,000 more. I was told I’d have to speak to the manager the next day. He repeated the same lie. Even when I sent copies of the emails and a spreadsheet confirming the increase. Wouldn’t budge. After I got back I contacted customer service who confirmed the increase but said it was in the T&Cs that changing dates gave them the right to reprice the entire stay. Outrageous. I ended. Hotel was pretty grotty too, with poor facilities.

I had a great stay at the Holiday Inn! The room was clean, comfortable, and well-equipped with everything I needed. The staff was friendly and helpful throughout my visit. I also appreciated the convenient location and the quality breakfast options. Would definitely stay here again!

The lady in the front desk was very helpful & very professional. She helped me with all my needs & concerns. Wish every clerks on a hotel front desk are like her. Great job Theresa, keep up the good work, you're AMAZING !!! 👍👏