Holiday Inn Express Dallas Medical - Market Ctr by IHG

We stayed at the hotel twice in a two week period while a family member was having surgery. The hotel is older and in fact we realized we stayed there about 9 years ago when it was a Holiday Inn. It is older and could be refreshed in some areas, but kept clean. The morning breakfast was probably one of the best if not the best we have had at a hotel. The employees are constantly refreshing items and also cleaning it. Our first room was a queen/queen. It was nice and a nice size. My wife went to use the microwave and realized the words were in French. We figured it out and asked about it at the front desk. Evidently when it was remodeled they were sent several in error and decided to use them. On our next visit we decided to get the larger queen/queen suite. It definitely has a l

Hotel was clean, the staff polite, good breakfast selection, price/value was good. Close enough to downtown without the extra costs of being downtown & close enough to the highway to be easily accessible, however there is some noise from the location as to be expected. Breakfast options were good. Wi-fi did not work the first night but worked the next day. When making a reservation online it has you create a profile; I wish this asked about room preferences/accessibility rather than hobbies.

Plachette C. at the front desk was a much needed friendly face and was very helpful even before I arrived with providing information to get me to the hotel and getting me checked in last minute late in the night and after a long drive in with a bad experience at another hotel where my reservation was cancelled. Plachette's professionalism was very much appreciated and being a regional Manager of hospitality myself I shared my previous experience with her and thanked her for being a professional and hospitable person. I will definitely be choosing to stay ar this hotel in the future when my travel brings me back this way. the rooms and property are well kept and clean and the staff is great and very accommodating.

We’ve been to this hotel every year for the same event because of the location. After this stay for NYE, we’ve all agreed to book a different hotel the next time. Our arrival was fine, staff were nice and parking setup was good. The problems arose with the room. I’m not sure what the maintenance budget is, but it’s not enough. The room was swelteringly hot for the entire 4 days we stayed. The air in our room didn’t work at all. No matter what temperature we set it to, it only blew hot air. The day we arrived, someone came to check on it and told us it was fixed. We went to dinner and returned, it was still blowing heat. We called again in the morning and were told it was being worked on. It was to the point that I had to go down to the desk and try to express how miserable it was. The

the two gentlemen at the check in desk were so very helpful and friendly. They made great recommendations for our stay, and we had excellent conversation. we had a suite, and it was bigger than most people's apartments. our room was clean, big and comfortable. only downfall was our room never got quite as cool as we would have liked it but overall would stay here again if in this area. The pool was getting repaired while we were here.