Holiday Inn Express Cheektowaga North East, an IHG Hotel

We arrived to discover that the IHG chain has stopped providing bar soap to guests & only has liquid soap. The problem is that they lock it up in a rack on the wall far from the sink. My wife who has cognitive impairment could not use it & we had to go out & buy bar soap on our own. Also, the juice machine broke on our 1st morning there & they had no alternative liquids available. I am a senior who has to take many meds in the A.M. with a liquid (OJ). Coffee, tea or milk would not do. The front desk clerks seem to resent me even bringing these issues up. We will not be staying at an IHG Hotel again! I recommend against any seniors staying at their hotels, as well, because they don't seem to care about the needs of seniors!

Great location for our hockey tournament. Pool was a good size for our young team and a nice fitness room. Breakfast was delicious and changed up daily. Nice large breakfast seating that we used for playing games at night too. One of our favorite hotels so far. I took a star off because our room never got very cool and we had to buy a fan at Target across the street. Also, the beds were very firm which I found uncomfortable but others liked.

I don't know how this "hotel" has 3.9 stars. It's absolutely awful. Here's an incomplete list of the reasons why we strongly recommend you never stay here. The walls are so thin you can hear someone snoring next door. You can hear every footstep of the annoying loud hockey families above you. They only put one towel in the room. The front desk lady was rude and yelled when we asked for another towel. No chair in the room, but a huge empty space where there should be one. Heater automatically turns off constantly. They don't shovel their sidewalks. The hallways smell. The elevator gets stuck. The door keys stopped working. The breakfast is microwaved crap. And this was all in a 3 night stay. It's billed as an affordable option but is certainly not worth $120/night. More like $50/night.

Positive: The hotel is in great location, with friendly and helpful staff. The rooms are fairly clean and appeard to be updated. Negative: Breakfast is complimentary, but there was no milk available, The juice machine was out of order for at least three days during my four-day stay.

The location was perfect for our week here, but I am definitely looking forward to going home to clean, fresh air every night. The minute you walk into this hotel you’re blasted with the smell of some sort of perfume or air freshener. Once you step out of the elevator, you realize why: The whole building smells strongly of weed. I thought maybe it would dissipate, that this was residual of the person who was in the area or this room before us, but no, that was not the case at all. We have been here for 5 nights and every day I wake up with my mouth tasting like I smoked the night before. It literally smells like someone is actively smoking pot in this room (and trust me, we are not). On top of that, at breakfast every day the staff use strong, bleach-based cleaners everywhere while peopl