Holiday Inn Chantilly-Dulles Expo (Arpt) by IHG

Positive: The rooms are nice, recently updated. Good coffee surprisingly. The rooms come with a Keurig, so you can bring your own coffee if you have one. But the walk-in shower is my favorite. Really nice touch. Wish I had a walk-in shower at my place Negative: They changed the lobby and I DO NOT like it at all. It's way too brite, and looks cheap. The way it aas before was WAY BETTER. Honestly, if I was in a position of authority working for IHG, I would fire whoever was responsible for that attrocity.

Would not recommend this hotel at all. *The on-site restaurant & bar was closed for a 'private event', so we had to walk (in the middle of a winter storm) to a nearby restaurant. I thought the ball-rooms were for events... not shutting down a hotel restaurant.. *Breakfast (not free) was only eggs, sausage, potatoes and sliced bread. *Our door to our room kept getting stuck trying to get back in. *Our toilet would not fill back up w/o taking the back off and jiggling the mechanism. *Needed to do laundry and the laundry room has posted that you can purchase laundry detergent in the market. When I asked the clerk (after not finding it in the market) he acted like he had no clue. After traveling all week, in 5 different Holiday Inn brands hotels, this was by far a disappointing stay and way be

My experience was generally positive at first, but shockingly unprofessional and intrusive behavior from at least one individual in a supervisory role changed my impression and ultimately ruined the stay, to the point that I no longer felt comfortable in the environment. There also appears to be a general lack of respect for loyalty and repeat business among management, along with poor and incomplete cleaning, amenities not consistently replenished, failure to observe basic safety and hygiene protocols, a persistent smell of marijuana, inadequate security, frequent door slamming, and an insecure, often congested parking situation. Rachel was a clear exception. She was sincere, efficient, and professional, genuinely cared about the guest experience, and consistently went out of her way to

Very Nice Hotel. Within walking distance to a number of restaurants and shopping. Shuttle Service to Dulles Airport and to Air and Space Museum. They have a restaurant here too, but is currently being renovated.

Home was flooded and had to relocate my family for going on two weeks now. I must give props to Khan for being awesome. From the minute my wife and I showed up, he and his staff have been making the best of a bad situation. Truly grateful for all he has done to make our stay feel less stressful. 5 stars and highly recommend 👍🏾👍🏾👍🏾