Holiday Inn Austin-Town Lake by IHG

Just had a great experience at this hotel and staff while visiting Austin for a professional convention. It started with the courteous and friendly service from the airport shuttle driver, Lee. Check in was easy with George at the front desk. He made sure I not only was able to check in a bit early, but made sure that my upgrade due to membership was utilized. The room was lovely and clean, with an excellent view of lady Bird Lake. Housekeeping kept us comfortable with towels and coffee, and the in-room climate system worked quietly and efficiently. The food provided via the downstairs bar/lounge was delicious and well-priced. Breakfast was very good. Checkout was easy, and all staff members were friendly and helpful throughout my stay. Great location to wandering exploration around town

Love this place being right on the lake. We had a lake view room. It was clean and very comfortable. The pillows are great. Check-in was quick and easy as well as check-out. I have stayed here several times and would highly recommend it.

Positive: The staff overall were very nice and friendly. The breakfast buffet was very reasonably priced. The location is pretty easy to downtown Negative: The property is a little dated it shows in the room and especially the pool. I would recommend exploring the city from this hotel towards downtown. The other side of I-35 away from the bridge didn’t feel safe.

The rooms were very clean. Some were pretty dated but they were clean and taken care of. The people that were down at the desk were very fast and efficient. They answered any and all questions. The bar was pretty awesome. The bartender like to talk and he kept our drinks full. Parking could have been a problem but we were able to get in and out with some efficiency. There is not a lot of parking here so you need to be ready for that. The entrance is not very well marked so it's very easy to miss. All in all highly recommended. Five stars

-great location, I think that’s what prevents me from giving it 1 star (right next to the lady bird trail). -extremely high variation with the hotel staff: at times nice but not competent, at times competent but not friendly, and I don’t believe they communicate with each other (one desk staff member said we could have late check out, the other questioned the validity of the request I made and effectively said I was lying). -we found dirty underwear in our room which we had to remove ourselves, when we informed staff they laughed and just seemed surprised (they did eventually offer a room switch). We left the underwear outside of the hotel room and it remained there for a majority of our stay, even after informing staff. -our room wasn’t cleaned in a timely manner (we left at 9 am, came ba