Hilton Newark Airport

Not the best for a Hilton , but the location is everything. The shuttle to the Newark airport was on time. The rooms are outdated but its good if you have an early flight. ✈️

Great location and quiet even though within eye shot of the airport. Views from my room were amazing of NYC skyline. Staff was very pleasant. There is a parking garage with very tight spots, so if you have a large vehicle you may just want to head straight to the top level to park. Only stairs to access top levels of garage, so carrying luggage to and from your car can be a pain unless you go get your car and pack up/unload from the front of the hotel.

Huge disappointment.||I had a fully prepaid, non-refundable reservation, but due to a severe snowstorm I arrived one day late. Despite having available rooms, the front desk staff Saniyah and the manager Kevin refused to accommodate me in any way and left me stranded in dangerous weather conditions.||This location showed zero customer service or empathy. Being turned away during a snowstorm is unacceptable.||Hilton is a global brand, but this specific location completely failed to meet even the most basic hospitality standards. I will never spend my money at any Hilton property anywhere again.||Hilton is a global brand, but this specific location completely failed to meet even the most basic hospitality standards.

We had the most amazing serving by Taishla (Tai)!! She went above and beyond for our family from check in to offering assistance with a few issues we were having. So thankful for her professionalism, her kindness, and that she was at the front desk during our stay! She’s a breath of fresh air in customer service!

We had to arrive around 1:30am due to miscalculations in time in the city, but the staff there were quick and efficient even though we came back a few more times around that hour for a few necessities from the pantry. The beds were super comfy given that they had weighted covers. Very quiet, great location, airport shuttle was amazing, and of course if I didn't mention it already staff were super friendly and helpful at the check in desk!! Their pantry is stocked with everything from Advil to any food needs or even laundry pods. Airport shuttle runs every 20 minutes from the hour, which doesn't sound like much service but we were alright leaving and coming in during a rush. Definitely recommend this hotel (and of course, we are ready to come back)!