Crowne Plaza Newark Airport, an IHG Hotel

I had an absolutely outstanding experience checking in at the Crowne Plaza near Newark Airport, and it was all thanks to Jeff. From the moment I arrived, he made the entire process smooth, welcoming, and genuinely pleasant. Traveling can be stressful, especially near a busy airport, but Jeff’s professionalism and warm attitude immediately put me at ease. As an IHG Rewards member, I truly appreciated how he acknowledged my membership and went the extra mile to make the stay feel special. He kindly offered drink vouchers for me and my guests, which was a thoughtful gesture that didn’t go unnoticed. It’s small touches like that that turn a routine hotel stay into a memorable experience. What really stood out was Jeff’s hospitality. He was attentive, friendly, and clearly takes pride in maki

Stayed for a quick night before an early morning flight. When we got to the area and discovered an issue with our prearranged parking, the hotel staff were awesome in helping to calm me down and help us with a solution. They arranged for us to leave our vehicle at the hotel and matched the price for the prearranged parking that we had set up. We used the airport shuttle and had no issues with that even with going to the airport at 3:30AM and returning at 1AM.

Positive: Staff Negative: Parking charge was high, and no continental breakfast. Beds were super springy, not a soft and comfy as other hotels. Room could have been a little nicer, but its was clean and quiet for being close to airport. Too expensive for what you get.

Very nice experience warm, cozy feeling the staff was very nice and attentive. They let us know that they were happy we were there but getting to the room, everything smelled so clean and fresh. I don’t know if they have a deodorizer but it just smells like clean laundry and I love that. I found the rooms very clean and nicely appointed great stay. A luggage rack would have been nice, We were traveling for 24 hours so it was a nice respite. Oh and the shuttle it was very easy and the drivers made you feel very welcome.

Stayed at this location for the convenience of entering New York City. We had a fantastic stay, all staff was super friendly and nice. Room was clean and was serviced as requested. Breakfast is great and had such friendly waiters! Gladys was the most helpful of all, gave us recommendations on our stay and mostly for our travel into New York City. Would definitely recommend!!