Embassy Suites by Hilton Newark Airport

Breakfast was good. That's about the only good thing. The rest goes from not so good to very bad. Rooms are in major need of maintenance, shower curtain falling off, sink not working properly, light fixtures falling off, etc... Room was not cleaned well at all. Floors were dirty with trash from previous guests. Couch bed was covered with crumbs. Bathroom smelled like cigarettes. Shower wouldn't drain well at all. HVAC was not working at all in our room and neighboring room we rented with family. No fan or air movement, which makes sleeping uncomfortable and stuffy. Thermostat had error code and the front desk didn't care that it was like that. We arrived 30 mins after check-in, but rooms were not ready. Hotel was PACKED, not exaggerating at all. Parking was ATROCIOUS! Double parked everyw

When I arrived at the hotel and walked to the front desk to check in. The representative looked ate and said . I am sorry sir but the computers are down nationwide and you have to wait until it comes back up in order for me to check you into your room. When I asked How long will that take ? He said I don't know but I can offer you a ticket to get a drink at the bar. I took his offer and it ended up being a 3hr wait before I was able to check in the Hotel.yes I was tired and quite upset about it. He stated they Hilton Hotels had recently upgraded the computer systems because of the same reason. I like Hilton Hotels it would I recommend to anyone including family members to stay at one of their locations. I truly think not . Simply because there are so many other Hotels that you can simply g

Positives - liked the location across from the mall. Front desk friendly. Internet good.||Negatives - in serious need of refurbishing. Ripped carpet, stains everywhere - window, sofa, floor. Housekeeping did not clean well as dog hairs and dirt left all over room we were in. No housekeeping in general around elevator or lobby either. ||Shuttle service horrible. Surly driver - just plain mean. We decided to pay the 15 dollars to uber to the airport instead going out as it was worth the cost, plus you get delivered to your terminal instead of the air train drop off. ||Parking situation - I think this one may be against the law I don’t know. Cars parked everywhere - on grass, sidewalks and blocking handicap access. With a partner who needs the sidewalks and access this was unacceptable.

Clean, beautiful hotel with wonderful amenities such as fresh breakfast with omelets and pancakes made to order. Nice pool and jacuzzi. Gym. Happy hours that are complimentary. Unfortunately, due to work obligations, I was unable to partake in most of the amenities. I have stayed at 8 hotels in newark area in past year and this is the best bc it has dining area in room with microwave and fridge, separate bedroom with a door that closes, so guests can visit and not disturb a person who is sleeping in bedroom. The lobby is very pretty too.

Positive: The room was exceptional. Very clean and plush. I always love staying at Embassy Suites nationwide. Negative: The customer service of not only the front desk staff, but the evening staff at the bar was horrible (minus a couple agents that were nice). The rest of the front desk agents not only did not look the part of professionalism; but weren’t pleasant either!