Hilton Garden Inn West Palm Beach I95 Outlets

I recently traveled to West Palm Beach for knee surgery and this hotel truly checked all the boxes. The staff was incredibly friendly and welcoming during a time when comfort really mattered. My room was large, spotless, and very comfortable — exactly what I needed for recovery. Everything felt clean, well-maintained, and easy. I would absolutely stay here again and highly recommend it to anyone traveling for medical care or business.

James is AWESOME! He gave us so many great recommendations and information about the area, he has a great personality. Room is comfortable, bed is a bit firm for our tastes but still comfortable. Hot water easily ready and lasts for a great shower. We didn't try the breakfast buffet but there is one available (additional charge however). Parking is in a garage, entrance and exit are the roadway between building and garage

Great vibe though one of the elevators smelled like weed the whole visit. The room was nice but you could feel the difference between a box spring and the base the bed was on-----felt like a divider in the middle.||Each night there was loud music playing-----one night seemed like a nightclub (disco lights reflections on the parking garage).||The parking garage could use some TLC.||Very grateful to Marelys for assisting with extending our stay as we were in town for thr marathon and I accidentally booked a day short. She and the brother from thrn area were gracious hosts.

As a coach traveling with a full basketball team, I truly appreciated the outstanding customer service provided by Ebony Parker, the Front Office Manager. From the moment we arrived from Detroit, her tone, energy, and leadership stood out. Managing a large group check-in isn’t easy, but Ebony handled it with efficiency, professionalism, and a genuinely positive attitude. She set a welcoming tone for our entire stay and made sure our team felt respected and taken care of right away. Her presence at the front desk reflected strong leadership and excellent hospitality. Ebony is a major asset to this hotel, and I would absolutely commend her for the way she represents the brand.

I went to the Hilton for an event and the staff were very kind and helpful. There was an instance where I asked for the ingredient details of a drink being served to us for allergy purposes and Marisol and her team was kind enough to contact her boss to provide a photo of the ingredient list without hesitation. The above and beyond service is why I will look forward to having more events held there in the future.