Hilton Garden Inn Rockville-Gaithersburg

Positive: It was comfortable and welcoming and not oppressively chemicalized or sanitized. I am chemically sensitiveand have allergies to cleaners, etc. They honored my request to be above the first floor and not neara chlorine pool or spa. Negative: This did not interrupt our stay or our sleep, but (only) from our bathroom we could hear a constant beeping. It sounded like an alarm going off in a room above or belowus. We shared that with the cleaning person on our hall and the front desk

I travel to the area of Rockville MD on a fairly frequent basis for work and always stay at this Hilton location . Not only is it always very clean and comfortable with nice amenities but you receive 5 star service. All employees from check - in to breakfast to dinner are super kind , very considerate and very customer service oriented. All the employees should be proud of their dedication to customer service. If I could give them 10 stars I would .

Positive: fabulous customer service from one employee - Clinton was a stand out and should absolutely be recognized for how helpful and friendly/welcoming he was. Negative: (update to downgrade due to having to change rooms middle of the night and front desk trying multiple times to initiate an argument about how busy she was at 1AM) despite a clear non-smoking policy, guests smoked weed in rooms and stairwells as the smell was strong all over, including permeating into the rooms and bathroom vents on other floors in early morning hours. When the front desk was alerted it took 3 calls to be answered only to be put on hold and curtly told they wouldn’t do anything about it unless someone noticed when cleaning the room on checkout and they’d retroactively maybe add a charge. This retroacti

Staff were all so welcoming the moment I arrived. Unloaded my bags in my room and went back down for food/drinks. The food was delicious. I can’t remember the name of the bartender but he definitely was extremely professional and knew what he was doing. Cheers to Hilton for a great experience.

I stayed at this property for two nights in September 2025, and had a great time. The property is attached (sharing one entrance) with a Homewood Suites and this Hilton Garden Inn.||There is plenty of free parking outside, within a short walk to the front. The lobby is spacious and clean. I did not try the restaurant during this stay.||I was pleased with both the service at the front desk, as well as the room I was in -- 617. The room has all the conveniences you need including microwave, mini-fridge and coffeemaker. The bathroom was on the small side, but still very nice. The shower itself is very spacious. Although you can tell that room has been around "a while", it is upkept very well. There were no major dings/dents on furniture, the bed was comfortable, everything was clean,