Hilton Garden Inn Lancaster

I have to say, the room was nice but the sheets had this awful smell 😫 almost like they were not clean. The smell bothered me all night. Very disappointed and I thought I had called Hilton direct when I googled the number and they told me it was done by a 3rd party. Never got my points. Shame on Hilton. Just very upset with everything. I was told it was super close to the Sight and Sound Theater and was pretty far away. Will never stay there again.

It was a wonderful stay! This place is not the "budget-friendliest" place out there, but it was one of the very few with the actual working restaurant, and let me tell you... We didn't even want to go anywhere else - the food was just SO good. Plus the service... Special props to our 4-day waitress Shana - her friendliness, attention to detail, and just good humor - what a sweet experience. All staff was exceptional, and the conditions were great! Thanks to all!!!

Front Desk Staff on all three shifts were amazing!! Room was clean and the shower was much needed. Excellent pressure and water gets extremely hot ( which was a plus for me). Awesome location. I didn't care for the bed too much, as it was hard and left me waking up with back pain, but we enjoyed everything else. I would not recommend the breakfast. We paid $15 a head for hard food and nothing was hot. The young gentleman actually fixing our plates was personable, but the host and waitress were rude to him. I didn't like how they talked to him in front of guests. Very unprofessional.

Checked in/out was quick. Our second floor courtyard view king bed room was quiet, clean and spacious. But it looked quite outdated. There’s no deposit safe box in the room. Bottle water was $3/each for guests without valued membership. But there’s a filtration fountain on the hallway by the cafeteria. We dipped in the hot tub for a while. Lots of dead skins floating on the water. So I can’t say it’s clean enough.

Positive: The people /staff were exceptionally friendly! Not awkwardly though! They were great. Negative: ""