Hilton Garden Inn Houston/The Woodlands

This hotel itself is just fine. Clean and comfortable. My only complaint was $16 a day for parking when the parking lot was just a regular hotel parking lot. And fairly empty, actually. $16 for the breakfast buffet also seemed high for what nearby hotels offer free-of-charge. It felt like a money grab for a mid hotel. But it was nice, safe, and a good location.

My wife and I came here to enjoy the location in walking distance from shopping. However, the entire experience was ruined by how bad this hotel has been. First, we weren't told it would be under construction and the rates we got do not reflect that. They are renovating the entire 3rd and 4th floors and you can hear the drilling and grinding all the way to the first floor (we already moved once from the 2nd floor to the first floor to try and make it better). Second, we didn't realize the "breakfast" in the lobby area was an additional charge; the self-serve scrambled eggs were dry and inedible and there was no selection and the total price for two people was something like $40+! There was no hair dryer in the room, and the Internet went out at a critical moment when I needed to get s

Love this hotel been here for 6 weeks. And we just closed on our house so this will be our last week but thank you Hilton and the staff y’all are amazing. Christmas parties near by and decorations of holidays great middle place for everything

Positive: It was clean, nice, well kept, people were courteous Negative: Only thing was no umbrellas or shade at the pool. Made it impossible to use- it’s HOT in Texas in July. An umbrella or two would solve this.

Never had such a bad experience staying at a Hilton there were multiple stains on the bed but I did not want to give housekeeping a hard time. The main reason my stay was unacceptable was the fire alarm going off one morning very early causing my elderly mother and I to jump out of bed and try our best to get down 4 flights of stairs. After we evacuated I tried making contact with front desk to confirm it was safe to return to the room and got no response through the app or by calling front desk until I had to go back inside the building myself where the young front desk agent (female) was standing on her phone and was of no help claimed chat in the app was down and for some reason did not hear any of my 5 calls the way the situation was handled was very concerning employees should be bett