Courtyard by Marriott Houston The Woodlands

I’m extremely disappointed with my stay at this Courtyard by Marriott. One of the main reasons we booked this hotel was because it was advertised as having a pool, but the reality was very misleading. To access the pool, we were told we had to go to a completely different building, which was never mentioned in the listing or at booking. This felt like false advertising. On top of that, the sheets in our room were dirty, which is unacceptable and made us feel uncomfortable staying there. We have also been trying repeatedly to get in contact with the manager to address these issues, but every time we ask, the manager is “not available” or “not there.” The lack of transparency, cleanliness, and accountability made this a very frustrating experience. I expected much better from a Marriott prop

Great hotel and great location, but most of all… Eva, the bartender was absolutely wonderful! She was not only kind, warm, friendly, professional and hard working but she was also incredible at mixing up awesome cocktails for my girlfriends and I. After a cancelled concert nearby foiled our plans, Eva was able to turn our evening into one of the best times ever!! What a doll! We’d definitely book here again just to able to thank her again! Courtyard by Marriott is so blessed to have her!

Stayed for an overnight. The hotel bed is comfortable and the air conditioner is quiet. They didn't offer anything for higher status members which is kinda odd for a courtyard. They also don't offer a full breakfast like most courtyards. It was a little coffee bar with paid for food and drinks. As someone who travels for work, it was better to just go get food elsewhere which kinda takes away from the appeal of booking here. Ill probably choose a different hotel nearby that helps my workflow better.

Positive: Yes my fiance loves Starbucks. That was next to have. I didn't have to drive Negative: Unfortunately there was an incident. The TV went out on Saturday night and they couldn't watch any football and the same thing goes for Sunday, and also no jacuzzi

Surprised to find no fridge in my room. The shower glass door slides open every time, and AC is a wall unit. The elevator was out of order so I had to carry my luggage down the stairs. The ice machine was out of order the same day.