Candlewood Suites Houston (the Woodlands) by IHG

The room was really spacious. My room had a very open floor plan and dove branded bath stuff available. I really enjoyed that the room came with silverware and plates for you to use. Check in and out was a breeze. The price is great compared to other hotels that have a separate room with a door. I would have loved to have breakfast included. But even wi th out free breakfast I loved my stay. Everything was also very clean.

While during our stay they were in the middle of major renovations, once done, it’s going to be really nice. I wish we were informed of this when we booked. Toilets seem to be an issue as several in our group had issues with their toilets flushing properly. Would suggest they consider some type of dehumidifier for the rooms. Otherwise was a great stay. Staff very accommodating and friendly.

Some family members and I stayed here while in town for the weekend to attend a wedding. Our first experience was checking in. The young lady at the front desk was not so nice. We booked 2 king rooms and a double queen. We got one king room and 2 double beds and was told when you book through a third party( Priceline) you get what’s available. So we said ok only to get to the room and it wreaked of mildew/mold. My mother who has bad asthma could barely breathe in there. There also wasn’t any remotes to the TV. When mentioning it to the lady at the front desk she said they didn’t have any remotes and were all booked, gave some air freshener and sent her on her way. Thankfully the next morning there was a young lady that was more willing to get my mother in a new King bed room with no smell.

Love Candlewood normally, but this location in The Woodlands did a makeover from my last visit. The hotel looks great, however, they stock the kitchen with nice dinner plates, bowls, silverware, a place to call home away from home. Right, WRONG. It may be a me thing but to put two pots, tea kettle, coffee maker, dishwasher, dish supplies such as liquid dish washing soap, and for the dishwasher. BUT NO PAN, how am I supposed to make my eggs, or anything else I could use a skillet for....i.e. meats. I did ask the front desk and she could care less about what my needs were. I was dismissed with I really don't know what's in the rooms. Sad, she couldn't cared less. Oh, the room i got had a sour smell, normally this is when there is carpet on the floor. As I stated earlier, the hotel had

How can this place have a 4.1 average? The reviews must start in the 60s when this place opened (sarcasm). I have only been here an hour, and the list is already:|1. Beat up|2. Overwhelming curry stench in room (and I like curry)|3. Bathroom door rubs floor making it very hard to open fully|4. Weed odor in hall and elevator |5. Security doors don't work right|6. Almost no counter space|7. No luggage stand|8. No breakfast of any kind|9. No bathtub|10. No clear lobby drive up. Cars are just parked right in front of the lobby. ||I hope I have something better to say tomorrow.