Hilton Garden Inn Eugene/Springfield

My stay at this hotel was far below what I expect from a Hilton‑branded property. From the moment I checked in, things felt off. The front desk staff seemed distracted and rushed, barely acknowledging guests and offering no real welcome. Even simple requests—like getting extra towels or asking about nearby dining—felt like an inconvenience to them. It set the tone for the rest of the stay. The room itself looked fine at first glance, but the longer I was in it, the more issues showed up. The furniture felt worn and outdated, with scratches and stains that made the space feel neglected. There was a strange smell in the room that never went away, even after running the fan for hours. Corners and surfaces had dust, and the bathroom didn’t feel fully clean—especially the shower, which had vis

Positive: Location was fine, staff was accommodating Negative: Hotel needs a major remodel. Rooms are very outdated, beds were uncomfortable. Tub had yellow stains and drains slow. You need antislip adhesive in th tubs that don’t drain well and you’re standing in ankle deep water in the shower that won’t drain.

First off, the service was wonderful. The blond kid, Sage gave phenomenal service. He was kind, respectful, and made sure I had everything I needed for a good stay. Very professional for someone so young. The rooms were very clean and tidy. They were very comfortable. The only problem I might have is that the street its on is quite busy, especially during rush hour. Over all, would definitely recommend staying here, especially if you like exceptional service.

Absolutely lovely Hilton Garden Inn! I was a bit taken aback reading several negative reviews, but in our four night stay, we experienced absolutely nothing negative! In fact, from the excellent staff – including Jose, Melissa and Peggy at breakfast – everyone was warm, friendly and welcoming! Our room was lovely, roomy, well equipped and lighted. Everything worked well, and the shower in particular was great. They have a great laundry facility which we made use of, as well as a very nice bar and restaurant. We would also recommend odd numbered rooms, as they have lovely mountain views! The hotel was amazingly well located for our four days at Hayward Field, with ample parking. All in all, fabulous stay and we are very much looking forward to an opportunity to return!

I travel quite a bit. Started to get in bed and a bug was crawling across my sheets. Called the front desk the switched my room. Get to the next room. Definitely check under the sheet and mattress pad , 99% found a bed bug. 3rd room didn't find anything but didn't sleep at all because it is in my head now and bugs are on me. Hopefully they will address this situation. I have a friend with a similar experience about a year ago same hotel.😲 Wish I could post pic!🪲