Hilton Garden Inn Charleston / Mt. Pleasant

Very nice hotel, decorated nicely for Christmas. Front desk help were both sparky individuals and somewhat difficult to deal with. Lisa didn't seem to know her job very well or was just overwhelmed and missed important details about our booking/stay. We were charged too much, which should have been noticed at check in instead of at check out with a big problem to deal with then. Many other guests were held up from checking out for quite a while due to this issue. Very unprofessional! Room was very nice -clean, comfortable, poor view, nice modern bathroom. Breakfast was amazing. One of the best we experienced while traveling. Real eggs!! Nice! Very quiet in an upscale area. Very nice one night stay!! Except for poor attitude and lazy customer service from Lisa-Front Desk...so unnecessary..

Positive: The staff was super friendly, kind and helpful Negative: No

Overall, our stay was extremely pleasant, with clean rooms and excellent customer service. Jessica in the restaurant truly went above and beyond each morning to make sure my grandmother and I felt comfortable and welcome. She was incredibly sweet and had such a great sense of humor. By the second day, she already knew our breakfast orders, which made us feel so well cared for. I highly recommend this hotel—especially if you have the pleasure of being served by Jessica.

Our church hosted our annual Marriage Retreat here this year. The hotel was absolutely beautiful and clean! All of our guests had a wonderful time. We utilized the Cooper Room as well as the catering services. Food was fantastic and well presented. The meeting room was well equipped and enough space for 32 people with classroom style and tables. There was a hiccup with room set up when we arrived, but Mr. Smith was quick to sort it out and very kind. Great overall experience! All of these staff below deserves a big kudos 😊 Anthony Smith Leslie Wilson Terri Jessica Ed Michelle

Excellent hotel and I really enjoyed my stay there. Tyeshia was very friendly and helpful, once I told her there were several lights not working in the room, she immediately changed the room for me. I travelled from NY, and here things are slower and more chill. I spent two days in Charleston, and this hotel is super close to the French quarter and with reasonable price. Highly recommend!