Hilton Garden Inn Burbank Los Angeles

Great location and great staff, especially Denise S. in the hotel restaurant. She’s extremely friendly and attentive and I really appreciated her service. She deserves 5-stars. But I’m giving the Hilton Garden Inn (Burbank) 4-stars, because despite the rooms being very clean, the linens could be updated and replaced (they are a bit stiff and scratchy) and some of the fixtures in the bathroom — specifically, the faucet and faucet handles — were loose and not working properly. I just feel that the hotel could use a little TLC overall. But I will say that the rooms are very clean, and I really appreciated the hard surface floors vs. carpet (super easy to keep clean), and I would definitely stay here again for the money — I do think it’s a good value.

Our stay was excellent! Comfortable rooms, great food at the restaurant, nice gym, and wonderful staff. |Denise S. delivered room service for us and was our server for breakfast one morning as well, she was so friendly and vibrant. We enjoyed talking to her during our visit. Give that girl a raise!

Room was clean and the hotel smelled like flowers. I really enjoyed the scent. Staff was very accommodating to all my needs. The only complaint I had was there are no refrigerators in the rom and no microwave. The snacks available to purchase were priced real high and the croissants available for purchase had mold on them. A trip to Ralph's down the road for breakfast snacks was a must and buying a small disposable cooler solved the problem. I wouldn't mind purchasing these items from the hotel but you get very little for the money. Not enough sugar for the coffee in the rooms. You have to go down to the lobby to get more which is available after 6am. Breakfast buffet was good but pricey. The Kitchen serves about 5 different entrees on their menu. Blackened Salmon was EXCELLENT! You can j

Super close to Universal Studios less than 10 minute drive and lots of shopping nearby as well. Room was clean stayed for two nights. I ordered food from the kitchen 10 minutes before closing and was still served Proper service. Thank you.

Diamond Members Experience- It was clean, but they communicated horribly. Training in customer service is needed across the board, but the manager did credit a half day on each of my 4 rooms. To start, we arrived at 7:30 in the morning and asked if it would be possible to get an early check-in. We were told that the housekeeping staff was starting to arrive and would be cleaning so Jazmin was sure she could get us in. We quickly ran to get some coffee and returned. Upon arrival, we were given one room and told to wait for the others. We explained that we had no problem putting all of our belongings in that one room, but was told to wait and was assured that she could get us in. During what turned into a 4 hour wait, we were told to come back to the desk in 10 minutes a few times, observ