Hilton Garden Inn Albany/SUNY Area

While the property is fairly clean, there’s definitely room for improvement. The room doesn’t have enough lighting. And Unlike other hotels in this price range, there was no coffee available in the lobby, the breakfast is 15 dollars which normally would be free in another hotel this level. Hilton diamond member only gets 10 dollars off for the whole bill. ||The condition of the bedding also needs attention — the bedsheet was so old it actually had holes. The shower amenities were incomplete, as the conditioner dispenser was completely empty.||It is good price and a clean hotel, but I don’t think I will stay again.

Positive: Quiet and close Negative: Entire hotel was under construction. No front desk, enter thru the rear service door, parking was very limited and 12 spots by the door reserved for EV only. At least friggin tell people when they book, BUT NOOOOOOOOOO

I stayed at the Hilton Garden Inn/SUNY in late October early November 2025 with my family. I downloaded the app in advance in order to speed things along including the check in. One thing I noticed about the app is with the chat feature no one ever responded to my request. I ended up having to call the hotel directly a few days later. Upon entering the hotel, we were greeted by the staff and received the keys to our rooms. Because I downloaded the app, I also had a digital key to use for the kid’s room. The hotel lobby is very spacious and has beautiful décor. We were able to use a cart to assist in taking our belongings upstairs. There’s lots of seating areas. We took the elevator up to our floor. Upon entering the room, I appreciated the heat being on as we were coming in fro

The hotel was good, but breakfast was not included and a standard continental breakfast was $15.00, most items were processed. The menu items which came with a "made fresh for you label" and restaurant price tags were not made fresh for you. We tried both the pancakes and the French toast. French toast was processed barely warmed up and tasted stale. The Pancakes, did not have any baking powder and tasted like pancake mix, mixed with water, very pastey and really disappointing. The one thing they made fresh was the egg, which was adequate . The made fresh branding and made fresh price tag were deceiving, Hotel stay was good. SKIP the paid breakfast.

On the website it advertised swimming pool and Jacuzzi . When I arrived the lovely kind man said they renovated, however failed to update their website. Saturday night , me and my husband wanted to order something from the inhouse restaurant that serve breakfast and dinner at 5pm. The front desk said they don't do dinner service on Saturday, however it was advertised. We even got handed a menu Saturday morning for dinner. However, the staff was friendly , especially the young man that checked us in he was a great character. Loved his personality.