Hilton Austin

I had an exceptional experience at the Hilton Austin thanks to Heather’s outstanding professionalism and dedication to guest satisfaction. When I needed a new room, Heather handled everything quickly, kindly, and with impressive attention to detail. She made the process completely stress-free and ensured I felt comfortable and taken care of throughout the entire stay.||Her warm attitude, clear communication, and willingness to go above and beyond truly stood out. It’s rare to find someone so committed to making sure guests have the best experience possible.||Because of Heather, my stay was smooth, enjoyable, and far better than expected. She is a true asset to the Hilton Austin team. Highly recommend!

This hotel was very clean and in a decent area. There were plenty of places to eat around the hotel and some bars. Staffing was perfect as well and I would definitely stay again.

No microwave in our room. There was a broken bedside lamp that wouldn’t turn off, the nightlight in the bathroom wouldn’t turn off. There’s a cool master remote thing that’s supposed to control the air conditioner, lights, tv, etc. - it didn’t work at all. The fan in the bathroom didn’t work. Our room had a lovely view of the construction site next door (which you can also hear all day long). The location is fabulous and the customer service is also great, but the room itself is not worth the money. I thought that by staying at the Hilton we’d get a quality hotel since especially since they charge so much, but the actual room itself is a major letdown. I’ve had nicer rooms at a Comfort Inn and paid less money. If you’re wanting a nice hotel in the downtown Austin area really do your rese

I stayed at this hotel last month during the Austin Marathon weekend, when the property was bringing in travelers from all over the country. Unfortunately, within minutes of arriving, I experienced something I have never encountered in my many years of traveling at any Hilton property or hotel brand. While I was standing in the lobby area near the front desk, a man who was already sitting comfortably in the lobby chairs began aggressively speaking abusive language at me. This individual was not a hotel guest. He directed extremely hostile remarks toward me, including telling me to “go kill myself” along with other explicit insults. It was shocking and incredibly unsettling to experience something like this immediately upon arrival in a hotel lobby. I quickly informed the front desk staff

I’ve stayed at the Hilton Austin seven or eight times over the past couple of years, and it’s always my go-to whenever I’m here. I love the vibes every time I walk into check in, it instantly feels luxurious and so lively with others and it sets the tone for a great stay. The rooms are nice and well-kept and having a Starbucks inside is a huge plus in the mornings. The bar is nice as well. The location is perfect for me, close to everything I like to do in Austin which is also why I love staying here.