Heritage Inn Express Chico

Decent room for the price however the bed was springy and a little rough to sleep on. The room smelled of cigarette smoke bad and I am a smoker myself and the smell had me green... With that said staff was friendly prices where low it served it's purpose a place to sleep for the night while visiting family..

Positive: Location was okay but a lot of homeless hanging around were ever you walked Negative: Dirty, nasty stained sheets, walls and towels We even went and bought our own towels

After renting a room for three nights, I arrived to find the room dirty, deadbolt not working (if you know the area.. 😬), zero working/available outlets, and a heavy chemical smell creating allergic reactions. I requested to switch rooms and was provided the option of moving upstairs (no elevator access/disability related) or a downgraded room. I requested a refund for my 20 minutes in the room so I could stay elsewhere. They kicked me out of the lobby after telling me the receptionist was dysregulated "as well". Neither of us yelled or cursed, so I guess there is that? I requested my cash deposit back many times and it was repeated to leave the lobby. I did. Police retrieved my cash deposit. They charged me for the night anyway, despite telling police they'd refund. Because of this, polic

I stayed here over the weekend. I was welcomed and the rooms were descent for the price. My only complaint would be that I left my 32 oz hydro flask behind and when I called the same day I checked out, I was told that they would look into and call me back. I called two days later and they said that nothing had been turned in and apologized. That was it.

If I could rate 0 stars I would. The room was dismal, nails protruding out of the flooring, lighting fixtures hanging crookedly from walls, and cleaning service must be requested each individual day of your stay, or your room will be skipped. Breakfast? Joke and a half. The lazy hostess didn't even put out coffee both mornings I was there. She even waited for people to show up for breakfast BEFORE beginning to put out food(over an hour late mind you). I will highly recommend staying in any other hotel in Chico, rather than stay in this desolate slum.