Hawthorn Extended Stay by Wyndham Dallas

I’m really sending better energy to the very unhappy front desk staff! I got stuck in Dallas on a layover due to a delayed flight and made a reservation here not realizing that there are two airports and that this hotel was not near me. When I called in to see if I could cancel or perhaps transfer to a different/closer Wyndham property, the phone rang for 3 minutes before it was answered with “Hello?” (No intro, no mention of the business…) While trying to explain my question I was repeatedly interrupted with “What terminal? What terminal?” before I was *hung up on.* It took 3 more phone calls before I got an answer (I asked to speak to manager and was told “I am the only manager”) and finally was able to get the listening ear needed to explain my situation - for which he had no solution,

The room was not very clean. The heater/air conditioner didn’t work properly, towels were stained and the entry floor was very slippery. On a positive note, the bed was comfortable. Had an issue waiting an excessive amount of time for the shuttle. When we called customer service they said they were no longer part of the group.

This was the grossest place I’ve ever stayed at. It is poorly lit, and the entrance to the rooms are outside. You have to go behind a building in the dark to get to the room. The room was filthy, moldy, the vents were full of cigarette, smoke and dust. There was mold in the bathroom, There were hairs in the bed, and the sheets were dirty. There were cigarette burns and slashes in the curtains, and blood on the walls, dirt on the walls, grease on the walls, and holes in the walls. It smelled like an ashtray and a dirty basement. There were no lamps or lighting around the bed area. I had to turn on my phone flashlight to check the sheets. I just needed a place to sleep before I went to work. I drive three hours, and then go to the airport. I am a flight attendant. This was the most disgusti

I can here to meet someone. The room was very nice two story bedroom loft half bath upstairs with the bedroom full bath with laundry room/nook with the office kitchen and living space downstairs on the second floor nice. Not my room so not sure on pricing. No pictures taken

The ad says free shuttle to and from airport. But when I called it is broken. Had to spend $100 on cab rides. Their van looks broken for a long time. The air-conditioning didn't work, had to ask for light bulbs, the room is very old and deteriorated. It reminds me of places built in the 60's with no upkeep. Holes in wall, mold on bathtub, couch bed very old. I could have stayed in a more expensive place with what I paid for taxi. No place close to eat, shady looking neighborhood, had to but microwave dinner from them. The lady working the desk and security seemed nice and helpful, but that was about the only good part of staying there. It also looks like half the place is filled with long-term rental and people living there.