Hampton Inn & Suites Little Rock-Downtown

We booked this hotel for 2 nights for our wedding and we had the BEST experience! Rooms were very clean and smelled good. Great breakfast, had different options each morning. All the front desk staff were fantastic! Deon definitely went above and beyond and deserves a raise! Definitely recommend!

Positive: It's in a great location for access to everything in the downtown area. The staff was very helpful and very friendly. The public areas of the hotel are nice. The included breakfast was good. Negative: The room was clean, but it was dated and in need of some significant renovations. The mattress was worn, squishy, and bouncy. The hotel's parking area was full, leaving me to have to search for street parking or a nearby parking garage.

The front desk staff provided the most positive experience and was courteous and most helpful; best part of my stay and the best experience I had on this property. However, the breakfast service needs significant improvement. For two consecutive days, the brown sugar and dried cranberries were hard and stale, and the coffee was cold. In terms of cleanliness, while I understand the hotel is undergoing renovations, housekeeping standards are not being adequately maintained. The breakfast area and elevator were unclean and unpleasant. Overall, despite the positive interactions with the front desk staff, I am not satisfied with my stay and would not recommend this property.

We arrived after a treacherous, rainy, nighttime drive on I-40. I was barely out of the passenger side when Deon was at the front door asking if I needed help. I said we were wondering about getting suitcases in street side, since it didn’t appear the parking was at the entrance. He explained that unloading there was best, then moving the car to the parking garage. He got us our keycards, required for parking garage and directed me to the elevators. He was welcoming, professional, and showed a heart for hospitality. |My husband parked the car in the garage, Deon greeted him at the side door, which my husband said he would not have easily found in the dark rain, without Deon. My husband then stared at Deon until Deon asked if he needed something. My husband said “the room number.” I had tex

Honestly read all the bad reviews before I came and was a bit hesitant but after my stay I can say they weren’t accurate.. experience things for yourself.. Front desk “Prime Time” Deon is the absolute man.. any questions I had he answered.. any help I needed he was there.. the customer service and his willingness to go above and beyond was top notch.. one of the best hotel experiences I’ve ever had.. you can find cheap/free parking right outside the front door or pay for the ramp if preferred.. buffet breakfast was more plentiful than expected.. and again, can’t emphasize this enough, “Prime Time” Deon is the absolute man.. best in the business.. always friendly.. always helpful.. and always makes you feel taken care of/welcome there.. if you need anything ask Deon and he’ll get you right