Hampton Inn & Suites Charlotte Steele Creek

We stay at this hotel a couple of times a month and we have always had a wonderful experience. We spend over half of our lives in hotels because of our work and this hotel knows how to do it right. The rooms are always clean and quiet. The front desk staff is always friendly. Shout out to Manager Leilani. Assistant Manager Michael. And, especially Veronica and Sophia at the front desk. We don’t know all of the employees names but everyone is kind and friendly. Thank you all.

I decided to take my son on a trip for Christmas instead of buying things. I put a lot of time into choosing where we would stay, and it did not disappoint. Jesse and all the girls downstairs remembered my son’s name and every time we walked through the front door, they always made him feel special. We were in walking distance from several different restaurants and places. The room was so clean and comfortable. It made for the perfect trip. The rooms are clean, the staff is friendly, I felt safe the entire time. I couldn’t ask for more from a hotel.

Right when my husband and I checked in to are room. It smelled so bad I couldn't be in there more than 5 minutes. The gentleman at the front desk tried to accommodate me but I'm just healing from 2 surgery's on my ankle which is why I requested the room with the roll in shower. We'll that room smelled horrible and the roll in shower was pretty dirty so he switched are room to one that had a walk in shower which wasn't any better since I couldn't get in or out of the shower without my husbamds help I find this very disrespectful towards myself and any other customers that have the inability to get around

My company has black listed this hotel. Over the last 3 months we have had multiple employees stay here. Their complaints have ranged from worn down beds, mediocre breakfast and rude staff. We were using this hotel as a last resort when everything else was booked as is. I was lucky enough to dodge a stay here until last week. I arrived with a reservation confirmation in hand and was told there was no credit card listed even though i know it was supplied, i spent 2 hours even left and came back, had to bother my boss at 8pm on a monday to help me get things situated. The front desk attendant was speaking to not only me but other guests in a rehersed but very rude manor. Finaly when i was able to check in i was given a room on the 5th floor. The room was okay and ill admit i was worried be

We stay here quite often and have never had a bad experience. |From hands on manager Leilani setting the example, everyone here treats you like you truly matter to them. ||Michael is always accommodating. Sophia greets us with a smile every time. Jesse said it perfectly. Service is what you do, Hospitality is how you make people feel. We truly feel welcome here. ||We don’t know everyone’s name, but thank you to everyone who makes our stay great.