Hampton Inn & Suites Charlotte-Arrowood Rd.

Arrived on Saturday afternoon for an event only to find our room not ready at the check-in time, but also to find the lobby crowded with 10 other families l waiting for their rooms to be ready as well. No updates from hotel management and no apologies for waiting from 30 minutes to over an hour for a room to become ready. Would not recommend this hotel or any other properties owed by Maya Hotels.

Positive: Property in and out was very clean (despite ongoing renovations). Room including bathroom had plenty space and great lighting. Negative: The parking lot needs to be expanded for more available parking at night.

I go to Charlotte for solo leisure time annually, and every time I went to Carowinds or Carolina Place Mall, I would pass by this hotel. I've always wanted to stay there, but didn't have the budget quite yet, but I was FINALLY able to stay here on Valentine's Day weekend, 2026, and I loved my stay. Dominick was so sweet and very nice, and made my check-in process so smooth. He made sure that my rate prices were correct, and broke down how much I was charged for per night. The hotel is somewhat tiny, but it's so gorgeous inside and out, and the premises really stands out passing by the Arrowood Rd exit off I-77 SOUTH towards South Carolina. The breakfast was really good, especially their waffles with sugar-free syrup, the elevators ran smoothly, and the rooms are VERY spacious. If you're lo

I booked this hotel after my original one overbooked and it was theeeeeee BEST decision! Quiet, CLEEEEAN, fresh, friendly guests, lighting on point EVERYWHERE. And the staff is involved! Which is rare these days! And I wish I took a picture of the folded towel duck on my bed at check in!!! Made me feel like I was a vip! Hilton yall just NEVER miss!!!!! My first job was at a Doubletree hotel. And I see the standard is STILL the SAME!!! Kudos Hilton! 10’s across the board!

Our room was clean, bathrooms were clean as well. Newly updated rooms and bathrooms. We enjoyed the breakfast, it was typical continental with one meat choice, eggs, breads, cereal and pastries. Our one complaint was the temperature in our room 705. The heat would run until it reached the desire temperature. Then, the air condition would kick on to lower it down to a desired temperature. We froze all night as it was the middle of January. Maintenance is supposed to come by so we will see how that goes. Overall good hotel for the price we paid (135 night).