Hampton Inn Kingston

I like that this Hilton property is clean & had adequate drawer space for clothes and ample hangars, which is not usually the case for the many Hilton properties in which I've stayed. The young man at the front desk on a weekday afternoon was welcoming & friendly. The person at the front desk on another weekday late afternoon was not as presentable as one expects from a Hilton property. The heating system needs a lot of attention: its display cannot show the proper temperature as the numbers are cut off, and it is difficult to adjust the temperature. Breakfast is good, but I do not understand this chains' eggs which are cookie cutter like, and taste as though they had been stamped into omelets, then frozen, then microwaved.

Excellent service and hospitality at this property. The front desk greeted me upon arrival, beautifully decorated for the season, cookies available in the lobby as well. Rooms felt a little dark and out of date, but clean. Very comfortable stay - highly recommend.

Excellent location. Many stores surround and a plus that they advertise pool and it's actually in working condition. They have an included breakfast that great even w a little takeaway bags if you don't have time to sit. Rooms were clean, carpets in room could of been cleaner. Housekeeping requests are efficient and staff always w a smile.

Positive: Cleanliness and breakfast as well as location Negative: The heat did not work. It was very cold. Staff came to try to fix it but couldn?t. There were no other rooms available to switch us into. He assured us he would have manager come to our room at night when she came on. No one ever came. It was beyond cold

Old Hotel that needs renovation. My room only had one charge port all the way in the corner where there was only a small stand to put items to charge. This is the only Hampton Inn where the front desk receptionists are allowed to wear hoodies on their head! You are not in your home lounging! HR is for at home and resting not at your job at the front desk. I would not stay again. Needs updates and staff front desk training.