Hampton Inn Emerson LakePoint

The last time I visited this area, I stayed at the Mainstay for half the price but decided to splurge and boy was that a mistake. While the rooms might be larger here, nothing else beats Mainstay Suites. 1. This indoor pool is ice cold and not heated. 2. I paid for a king suite but got a queen suite. 3. The mini fridge didn’t have a freezer. 4. The customer service is absolutely horrendous. 5. The pull-out sofa had a huge stain by god knows what, the sheets didn’t fit it, and the entire room smelled like pee when the air conditioner ran. I wouldn’t have posted anything about my experience, but what rubbed me wrong the most was the way one of the front desk staff members treated me. She interrupted me on the phone in the breakfast area because I believe she thought I was someone loiteri

Booked with booking.com, but won’t use them again. Beware this hotel charges an extra $40 for booking fee. My $118/night cost $150/night! Our room floor was very dirty and ceiling was leaking. Indoor pool was broken.Moved to another room and hotel was cleaner the next day. No waffles available on our day. Nice staff.

We’ve stayed here twice and will stay here again the next time we visit family. It’s convenient to the highway, food and convenience stores/gas stations in a nice area of the North Atlanta metro region. Staff is always friendly and helpful. Breakfast good. Rooms clean and suitable.

I had some issues with the room this time. I have been staying here quite often waiting for my apartment to be ready. The room wasn't cleaned well. There was an issue with the microwave in the room not working. However the saving grace was the staff. Miracle lives up to her name. She made sure we had hot decaf at night, and she was always asking how she could make our stay better. She is the epitome of hospitality. Autumn is wonderful as well. She was so sweet and also made sure there was hot coffee and fun conversation. The women on the front desk make sure you are having an enjoyable stay.

Was dropped off while my wife took kids to check in for sports tourney. My phone died before I could use the app digital key. I asked the front desk if I could charge the phone for 5 minutes so that I could check in. Receptionist said I have a cord but I’m about to charge my phone. She then went to the manager and returning stating that all they had were personal chargers and I could not use it. I was even going to give them my phone so they knew I couldn’t run off with their cord. Walked to gas station and bought an overpriced cord so that my kids could get checked in and didn’t have to come back for me. Moved reservation to Cartersville, well worth the 10 minute drive to avoid such awful customer service. So much for the golden rule at this place. Lifetime diamond member whi