Hampton Inn Atlanta McDonough

Huge Kudos to the wonderful breakfast attendant (older Hispanic lady) who was incredibly sweet and thoughtful everyday of my stay, asking if I need anything and waiting until guest were satisfied and got what they wanted before breaking down. She had many different options and alternated food items daily. Housekeeping crew were all so kind and considerate.

ROACHES - Do not stay here as there are LIVE ROACHES on the walls. We used the digital key, turned on some lights and they were on the walls. Immediately we went to the front desk and the clerk stated "I do not do bugs" when asked to come up to the second floor to see the issues. We immediately left and are still waiting for our money to be refunded. Not what you would expect from a Hilton Property! Additionally, the lack of response from the hotel is also very concerning.

Positive: Location Negative: Coffee tasted days old, garage can through the building were full all the time, dirty carpets

Wow. This place was a great stay. Very clean and rooms and hotel are all newly remodeled. Easy check in. Free breakfast was so good with lots of choices. If in the area you should stay here.

Corie at the front desk was AMAZING! We were travelling a long distance and got in very late with 3 young kids. When we got to our room, the AC didnt seem to be working properly, but it was blowing some cold air, so we went with it. At 330am, I woke up sweating and my youngest couldn't sleep either from being too hot. My wife requested a fan and Corie got us a new room, right next to the hot room so our kids could easily be carried from one bed to another. She turned a potential complaint into a huge compliment! She was professional and understanding for a bunch or road weary travelers who needed a couple of good hours of shut eye! The morning front desk staff was great as well and breakfast was very good! Great customer service!