Hampton Inn Albany-Wolf Road (Airport)

Positive: This hotel EXCEEDED its star rating!! Surpassed it by a lot!! I thought 2.5 stars, not bad. When we arrived, I was so pleasantly surprised. Very clean, very polite staff, amazing room, extremely comfortable beds, amazing breakfast. Negative: Didn't have much time to explore the rest of the hotel, but not the hotels fault. Only thing I didnt like was the little road to hotel was hard to see, but again not the hotels fault.

The rooms are a badly designed but the staff was excellent. Especislly the staff in the breakfast area. Everything was clean and orderly. The woman in charge was friendly and excellent at her job. A great experience for me first thing in the morning.

We stay only at Hamptons when we travel, this was probably our least favorite but still not bad. Not having a pool wasn't so great. They had a fire pit but it seemed to just have a bunch of cigarette butts in it. Also the breakfast area is extremely small. The guy at the front desk was very nice and polite. The room was clean. We asked for extra blankets and they sent them very quickly which was nice. Overall good.

Front desk staff after 3 on 1/16-17 were very unhelpful! Acted like we were bothering them! Bedbugs found in bathtub;(video sent to hotel) no luggage rack; requested one, never came. No coffee in lobby late am; trashcan to small;; wet floors in lobby (it snowed) and we had to ask them to clean so people don’t slip; walkways not cleared of snow at side entrances; breakfast closed up - girl at desk said hrs were 7- 10 everyday; no! 7-9; we missed it! Staff Sunday and Monday before 3 were very good. Never stay again.

Was booked here and digitally checked as all of flights were showing as on time. When I ended up being bumped I called immediately and the front desk person let me know that only their manager could override and cancel my reservation and they would not be back in until Monday (it was Saturday). After calling multiple times the following week I was finally able to catch mgr on Friday and requested a refund. Was told that because of my digital check in that wasn't possible. Have had this happen previously at other Hilton properties and have never had this issue. I travel to Albany 6 times a year and will just return to staying downtown. What a joke.