Fairfield by Marriott Inn & Suites Valparaiso

I stayed here Nov 26th as I was in town to visit family for Thanksgiving. I used points to get a king room for free. Reading some of the recent reviews made me concerned and wondering if I should consider other options but I decided to take a chance. The hotel sent me an email a few days ahead of time warning about the ongoing renovations and clearly spelled out what wasn't currently available. Since the renovation work is from 8am to 6pm it wasn't going to effect us since we were arriving after 6 and planned to leave by 9am. I'm glad we decided to take a chance. We were in a a king suite that had clearly been renovated. Everything in it was fresh and new. The front desk staff was welcoming and friendly and again reminded me that the pool was out of service for renovation. The only smell i

Totally underimpressed… renovation has major impact on the safety and cleanliness of this property. Non functioning elevator… no TV… no ice machines on property. My severely disabled husband had to make his way down the stairs. The manager did nothing to address this fundamental safety issue. Avoid until the renovation is complete. I’m a long time Marriott member who especially admires the Marriott committee to handicapped access… this property was unsafe.

I did not enjoyed my stay here. I had booked this hotel directly with them, not through a third party. I informed them that I would stay with 2 small children(3&4yo). I arrived for check-in and was booked in a room above the lobby/office. The children were excited to be in a hotel so they were a little loud at first. We were informed by staff they were going to all the rooms to informed the guest it is too loud. They didn't disclosed if it was directly to us or someone else but we accepted that since the children were a little overly excited. We left the room and came back from an exhausting outing, my family and I were getting ready for bed, children were exhausted but walking around to get their selves ready for the night. A staff member did come up again and did disclose we are being lo

We stayed at the Fairfield Inn & Suites Valparaiso on October 18 using Marriott Bonvoy points, and as long-time Marriott Vacation Club owners and Elite members, this was by far the most unacceptable experience we have ever had at a Marriott property. When I took a shower shortly after check-in, I noticed visible mold in the shower crevices. Not long after, while lying on the bed, I felt something crawling on me and caught a live bed bug (with photo evidence). At that point, I no longer felt comfortable using the bed. The in-room phone was not functional , it was physically there, but not connected to any jack, making it impossible to call the front desk from the room. When we reached the desk using our personal phone, the employee said she could move us, but only in 30 minutes because sh

Hotel is under renovation. Which to them means they give you a room and that’s it. No ice machine. I understand remodeling but maybe do it in phases so the guests you still have feel comfortable?