Fairfield by Marriott Inn & Suites South Boston

The customer service from Casey at the front desk was outstanding. She immediately addressed the first concern I had upon arrival. As the stay continued, more concerns were noticed but I didn't bring them to her attention because I knew she was busy with other guests plus moving my elderly mother from room to room again was not what I wanted for this stay or for my mother. For the rate paid and the Marriott brand, I was very disappointed in this property outside of customer service. The fridge would not get cold, which we needed for medication, closet door was hanging off the hinge, and the tv lost signal and turned itself off approximately every 15 minutes. Then seeing a large cockroach in the restroom during the middle of the night made things even worse. I understand things may not be p

Quick passing through stay overnight. The bed was comfortable and the bathroom was clean and well stocked. Breakfast was very basic but did the job. Hotel staff were very friendly.

Had a great stay here recently. The hotel was very clean and well-kept, and while the free breakfast was pretty standard for a hotel, it was still a nice way to start the day. What really made the experience stand out was the customer service—especially Denise at the front desk. She was incredibly professional and went out of her way to help me with a situation I had during my stay. Definitely lived up to the level of service I’ve come to expect from Marriott. I’ll be coming back to this location the next time I’m in town visiting family. (Also this is the only good hotel in the area)

Actually a good location but feels out of the way. When you plan to go to the airport you need to watch Maps or Waze as traffic changes rapidly and what should be 20 minutes can quickly become 30 or 40 mintes. Good simple bar lobby wirh quuck bites.

South Boston is a relatively small town with a NASCAR race track. I was overjoyed to stay at the Fairfield inn on this visit and I will never stay anywhere else when I visit there. I strongly advise you to do the same (most of the other hotels host extended stay construction workers which leaves little time for property maintenance). There was adequate parking and it's a very nice property with a large lobby and nice seating area with a big screen TV and a fireplace. I didn't appreciate Fox News on the screen 24/7, so we did not use that room at all. I would think Marriott/Fairfield would be a little more careful in airing a channel so divisively political. Casey at the front desk was extremely helpful. I requested the sofa bed be made up for our arrival, and it was done. We appreciated