Fairfield by Marriott Inn & Suites Portland Airport

I usually start with the pros, but I am going to start with the cons. Cons: We had the unfortunate experience of staying here while an elite kids basketball team (I think from Colorado) was also staying here. The basketball team ran up and down the hallways (all 3 floors) playing ding, dong, ditch at all hours. When I complained, I was told that the coach signed a contract saying this wouldn’t happen again (prior to this stay), because it happened last year. If the coach signed a contract saying it wouldn’t happen, why did the kids get away with this not just one day/night, but two? Where was the coach? Where were the parents? Where were the hotel employees? There would have been plenty of adults who could have stopped this nonsense, but not a single one did. Several hotel guests

Picked it to stay near the airport after a week of hiking around NE Oregon. Wasn't disappointed. Had a good stay, clean room and really enjoyed chatting with Tracey and Stefan. Me and my sis in law had a lot of laughs with them whenever we were up there. Thanks for a comfortable nice stay!

Our stay was brief, but very pleasant. The staff was quick to serve us and very friendly and nice. Our room was clean, comfy and well stocked. The heater was a bit loud but not so much that you couldn't sleep through it. We left too early to utilize the complete breakfast but saw what looked to be a very nice spread being put out. Our airport shuttle was on time and comfy. Our car was safe and sound when we returned. Overall, great experience.

It's only a Fairfield, but I guess Marriott no longer cares about service. These were the issues:|1) The containers in the shower were empty when we arrived. Really?|2) We stayed 4 days but only got housekeeping services 1 day even though we asked for service every day! Don't knock yourself out.|3) Even that service was poor: the supplies weren't replenished, so I had to go to the front desk to get them.|4) When I complained, the hotel's attempt to "make things right" was as poor as the service.||They paid for one night's parking ($8 - wow, how generous) and gave me hotel points that are useless. The points wouldn't pay for even 20% of a single night's stay so I have to give Marriott even more money to reward them for poor service. What an attractive offer. "We know we provided you poor, s

The check-in agent was very unfriendly. At first, she didn't want to accept my booked rate. No manager was available, so I was told to sort it out the next morning. However, as my departure was before 6 a.m., I was given a key after all. The rooms are terrible. Bad smell, trucks driving right through the room all night long. The windows are old and drafty. Only the entrance area has been renovated. I would NOT recommend this hotel. There are better alternatives just across the street. Never experienced anything like this at a Marriott Chain hotel before.