Fairfield by Marriott Inn & Suites Charlotte Uptown

On check-in, staff were showing each other TikToks and slow to address requests. I asked to set up the mobile key, which they ignored, and I had to come back down and speak to them again to set it up. On the first morning of our stay, the shower water was ice cold. Bar service was abysmal. On a Friday night, we were largely ignored by two servers. They checked on our table once - we said we were okay - and then they did not check on our table again until closing time. We had to continually order at the bar. Checks were all mixed up at the end of the night. On Saturday, there was only one server who took 15 minutes to take our order at the bar, then never made eye contact so we could cash out. We ended up leaving cash on the table, at which point she acknowledged us and said “thanks.” The

I stayed at this hotel last weekend during the ice/snow storm. As a night shift nurse I was very thankful they were extra accommodating. I was able to check in right then 8am they also gave me a late check out Monday. Staff was super nice even put us in the middle of the hall so it would be quiet. I thought they went above and beyond and would highly recommend this hotel!! Plus the breakfast was also delicious !

Love this hotel. Always come back to this hotel when I am in Charlotte. It is conveniently located to all major interstates and local attractions. Clean, safe, helpful employees.

I had a very enjoyable stay at this hotel. From the moment I arrived, the staff made me feel welcome. The front desk team was exceptionally friendly, and I want to give a special mention to Austin, who went above and beyond to assist with all my needs throughout the stay. The rooms were spacious, clean, and well-maintained, providing a comfortable environment to relax after a busy day. The overall atmosphere of the hotel was inviting and pleasant. I truly appreciated the excellent service and attention to detail, which made my stay memorable. I would highly recommend this hotel to anyone visiting the area, especially for those who value friendly and helpful staff along with comfortable accommodations.

Positive: Room was clean and comflrtable Negative: Wifi didn't work on the 4th floor. Parking rate per night was exorbitant, $30. Until the desk clerk asked if we were AAA members, our response was "yes" without having to show verification. Parking rate dropped to $9 per night.