Extended Stay America Suites- Billings - West End

I was here for work for 6 wks. The rooms were clean, clean bedding, clean kitchenette, however, walking around in my socks… they got dirty, not sure the carpets were cleaned told if they were.. not in a long time. Service: I dealt with 4 people entire time… all but one of them were helpful and good customer service, however, one younger girl, long dark hair… leaves a lot to be desired. If you do not want to work with the public, I suggest you find another job not having to deal with people. Rude, not helpful.. when I say thank you for helping me… she just walks away… like it was a bother for her to do her job. Grounds: I would say this was probably the worst area. Dog poop ALL over the place, from the sidewalks to the grass , in parking lot to the gazebo…literally had to side step and ste

Positive: Close to interstate Negative: Beds were NOT QUEEN size as stated. Room smelled really dirty and floor was dirty! Breakfast is supposed to be served 😕 I guess if you call coffee and a packaged muffin Breakfast then fine. Bathroom sink plugged.

We stayed here last minute while passing through. The hostess was friendly and helpful, and check-in was a breeze. Our suite was roomy but had no sofa or chair other than at the desk, and it had no coffee maker. I found that odd for having a kitchette. Coffee was available 24/7 in the lobby, but that's a pain. Despite appearing bare bones, on a cheap spring frame with no box spring, the bed was comfortable. The rest of the property was pretty dirty, with crud on the floors and badly stained carpet. There seemed to be a lot of construction workers staying there, so it's probably hard to keep up. It's a bit hard to find. Without navigation, it would have been frustrating. Parking is free, and other than for trucks, there is plenty of it. It's also not walking distance to any food or stores (

This was a great option because of the price and location. It was close enough to grocery stores and restaurants, freeway, what we needed. If we needed anything for our room, the front desk was happy to help. There was hot water, coffee and tea available in the lobby. A good deal, a clean room with a comfy bed.The breakfast wasn't a hot one but had some muffins and breakfast bars available. My only complaint would be is if you have any sensory issues people do cook in the building. It was a bit overpowering but that's it. Overall Good.

I stayed here from Oct 5th to the Oct 26th. I had great interactions with Chris, Candy, and Hannah! I had some interactions with the other staff that was good (just not as much as the others) The room was spacious lots of table space, how you'd expect, Fridge was finicky but definitely kept everything cold (sometimes too) but that was my only major complaint but even that wasn't that bad Did have an issue with the shower pressure and was able to swap rooms no issue They did really nice job trying to keep the smokers away from the main entrance, that I really appreciated I'd definitely stay there again for the price, conversation & great solid people :)