Extended Stay America Suites- Austin - Northwest/Arboretum

From the entrance on, this was the absolute worst hotel experience i have ever had. The quality of the hotel was terrible. The building itself felt beat up, dingy and stuck in the 80's. Floors were gross, walls were all scuffed up. Looks like the only maintance done is to keep it running mechanically. The room was not only extremely old and outdated but everything about it had signs of wear and tear. Every piece of furniture was damaged, the box spring fabric was completely ripped up and uncovered. The worst part, I was looking at the bed and found drops of blood on the white blanket. Absolutely disgusting. I asked to change rooms and was taken to the fourth floor that smelled like people had smoked there for years and the room was even worse. It's that smell of smoke embedded int

Staff is no where to be found most times. ||One staff member is very load, sings out load, plays music load, talks on his phone loud, profanity and is always outside. ||Overnight weekend you never see them. Rang bell and used phone for service and no response. Talked with couple trying to check in on Friday night, they said they had waited a long time and still no one. Saw them next morning and said he finally came down the elevator and acted like they could check in or leave. Lights are off all night on Friday and Saturday after 11:00. ||The three weekends that I have been here, no staff until 8 or 8:30 Saturday and Sunday, once I didn’t see anyone until 9:30. ||Breakfast items are behind unmanned desk on weekends, so forget about grabbing something to go with coffee (when they do have co

Positive: nothing Negative: Incredibly dated. Rooms are gross. Bathroom counter scuffed up, bathtub had black spots in it. Closet "shelf" falling off wall. Weird furniture. Not enough outlets. No hairdryer. Lobby is nothing like the photos, looks like a hostel. Felt sketchy.

Not even worthy of the 1 star. Never anyone at front desk. Have waited over 10 minutes to get the pots, pans, and dishes from desk and finally gave up waiting. Dog urine in hallway laminate floor, just dried up and unattended to. The shower governs the hot water to luke warm. All other faucets get hot. Worst part? A ROACH in the kitchenette..... (have the pic and video) and this wasnt the first bug. Large ant in bathroom sink, smaller bug that I worried was a baby roach in shower. Place smells like incense and weed daily, more people using it as their place of business than a hotel. Absolutely worst hotel experience of my life. Avoid at all costs.

The worst experience in a hotel ever even hotel 6 is at least 2 1/2 times better than this place, there was nobody at the desk from 3 AM to 7 AM after 720. Nobody was there 7:40 nobody was there. And when finally, somebody decided to show up at the desk, it was the creepiest service that somebody can offer. If you wanna lose your money, lose your sleep and lose more than that I suggest you to give this place a chance or if you want a better experience, I would recommend you to sleep in your car because that’s what you’re going to end up doing at the end since there’s nobody in the desk, at least they could post online that there is no employees that they’re short on staff that way other people don’t lose their time going to this place