Extended Stay America Select Suites- Austin - Northwest - Lakeline Mall

When booking this place I was very hopeful based on the pictures, but I was seriously disappointed that I couldn't even stay in the room I booked. Upon arrival, the ladies in the front were very nice and cordial. I was in a hurry and they did their best to adhere to that and her me checked in quickly. When I got my first room, it smelled completely like smoke (I had booked a non-smoking room, since I was traveling with my daughter). I went down to the desk and asked for a different room. The young lady was very accommodating and moved me rooms. The second room I got, is what completely turned me away. The room had a very strong chemical smell, and it was infested with roaches. When I turned on the light to the restroom, there were at least 6-7 that were crawling all over the counter and si

The front desk lady was very nice and allowed a free early check in. However the property was not the nicest. There was sketchy characters everywhere!!!! The room was clean ish but smelled like cigarettes

Positive: The staff was wonderful Negative: Every use of my room card it?s like it would deactivate it. So I?d have to go to the desk to get it reactivated. My first room the shower water did not have hot water (but the staff was super helpful in getting me another room quickly)

I had a terrible experience at Extended Stay America – Austin Northwest Lakeline Mall. From the start, the manager was rude and unhelpful, but a few days later the situation escalated when the fire alarm in my room malfunctioned and fell from the ceiling in the middle of the night. I followed the overnight representative’s advice by phone, yet the next morning the manager pounded on my door and barged into my room, accused me of not calling about the fire alarm which I did , and then abruptly terminated my reservation, giving me only one hour to leave. I left the room the way I found it perhaps cleaner. Because of this, I lost over $100 in groceries, could not use the prepaid month of premium internet I had paid for, and had to spend extra money on last-minute Uber rides and another hotel

I stayed here for 8 days. There is no free housekeeping under 14 days. There are no pots, pans, cups - nothing. You must pay for anything extra. Including extra towels and bed linen. The carpet in my room was filthy. My white socks on the bottom are black. The space under the sink was nasty. The tile in the bathroom is coming up. There is mold on the shower walls. I have included photos of just a few of the unacceptable spots. All of the walls in my room look like old food was on them. I had to spray air freshener to mask the musty smell. The staff was extremely nice. But the owners of this hotel need to do better.