Express Inn Spring

I booked a hotel for my sister and My sister got there and Front desk says “No dogs” But your website says “service animals allowed” And she had paperwork and everything but guy didn’t think to mention to her that service dogs are allowed And I didn’t get a refund so I’m out like $60 or so because jerk front desk can’t communicate or honor policy’s listed on the website (it’s in the Q&A by the way)

My family and I were in the process of moving to a new home. We decided to stay here until then. The entire staff which is family is very rude. We had several issues upon staying here. The major one being one of the maids pinching my daughter and it was caught on camera and still mangers did nothing. They don’t clean the rooms properly, all the towels have long black hairs in them. They have cigarette burns in the comforters. Sheets are stained yellow. Just a very bad experience and I hope everyone re thinks staying here. Very poor customer service.

I’ve been here over the years back and fourth, good service, very quiet and the front desk owners they are really good people. Ever want some where good price very clean rooms come here only hotel I’ll spend at.

I would have given the fifth star, but breakfast is an important meal to me when you’re getting up and getting started on your way. It’s a very clean place as far as the rooms are so far, but the downfall is no breakfast and I think they would definitely get more business if they have some type of breakfast That’s important to a lot of people consider considering that you’re on the side of the feeder and you have to drive all the way down to one end and come back up to get something to eat. Also, the ice machine needs to be cleaned at the bottom. I will be very leery about receiving ice from there when it’s not clean there is a lot of green lingering down at the bottom.

I got this room because it was cheap and I had to make an emergency run to spring so I settled. I just didn't realize how far down I had settled until I actually got to the room I walked in and the room was hot but the AC read 72. I immediately cranked it down to 61 and settled in to see how long it would take the room to get down to bearable. It never did. I always carry a large floor fan with me, because you never know. I am cold natured, but this is Houston in the summer, so I travel prepared. I stayed Friday through Sunday morning and in that time the room never got comfortable. There was about a 3/4 inch Gap under the door and a quarter inch Gap all around the door. There were hairs on the ledge of the shower stall. Stains on the carpet and burn marks on the comforter