Houston CityPlace Marriott at Springwoods Village

Since moving away from the Woodlands to Austin, the Marriott at City Place has become my home away from home. The location is beautiful and serene. The hotel is clean and modern. I appreciate the great service that I received on my most recent stay. I was given a quiet room upon request at checkin. When I went for a morning swim in the heated pool, a sweet and thoughtful staff member named Alberta brought me two towels to dry off with upon exiting the pool. As someone who worked in hospitality for nearly a decade, I can recognize extraordinary customer service when I see it! Thanks to everyone at the Marriott City Place for making me and family feel so welcome at your hotel during Thanksgiving weekend. I am grateful.

After requesting a late check-out extension, we were granted it. However, we needed more time and were willing to pay for each additional hour. Suddenly, we were interrupted by an aggressive knock on the door and were bombarded by the hotel manager. She demanded that we leave within five minutes, leaving us with insufficient time to pack. We hastily threw everything into our bags, neglecting to shower or brush our teeth.||||When I went to check out, I encountered the manager, Tracy, who was threatening and rude about the late check-out, despite having paid for it. She made me feel as though it was wrong of me to extend my stay. It’s important to note that the hotel was not at full capacity. My partner and I had driven from out of town and arrived at 8 pm the previous night due to work comm

Positive: The hotel location really make one feel like they are away from the hustle and bustle of the city. It a lovely location! Negative: I think the one drawback I found was the charge for parking for hotel guest. I understand paying for valet parking but for hotel guest staying at the facility to have to pay for garage parking I was not too fond of this extra charge.

So this is a very nice hotel, the location is also very upscale. Be prepared to spend some money to eat, as it is a expensive area, with no fast food or inexpensive places to eat nearby. To be honest the hotel is nice, the service is good as well, and if you are wanting something upscale the location is also good. But if you or someone who routinely carries a firearm for self-protection, Marriott hotels are not for you as they forbid it. For that reason alone I would not recommend any Marriott hotel, because they seem not to care for the safety of their guests, making sure that there are no good guys with guns allowed there to stop bad guys with guns.

I often stay here for work trips and this hotel is consistently excellent. The staff is superb and incredibly friendly. The rooms are spacious, up to date, and VERY clean. The housekeeping services are exceptional. Special shout to to Paola and Roseman for the mints and nice notes in the room as well. The hotel bar and restaurant is also great and convenient.