Embassy Suites by Hilton Lexington/UK Coldstream

so my family stayed here recently on 3/3/26 ,and i booked via phone same day( representative not onsite ). the hotel is heavily under construction which sadly was not disclosed, heavy jack hammering/machinery , heavy paint smell and dust inside from construction. ( wife is pregnant and traveling with young ones ). bathroom air vents were dirty and visibly off-putting. ( was in a king suite ). i wish this was disclosed before booking. The restaurants inside sadly served my kids RAW chicken strips, ( they did comp the strips and give cheesecake complimentary), and had to pay for parking(15-17$)??? for the price i feel like i massively over paid and deserve some comp stay time once completed! pros! staff was very friendly and polite! location is beautiful and close to freeway access

This is a great hotel but please understand stand its under construction. There are 5 floors and top 2 floors are under construction as well as part of lobby. The staff is great and so is service. Though it was limited they are still on top of it. Now due to construction 8am to say 4pm its a bit loud due to machinery. But the price of hotel and amenities is worth a little noise. I'd definitely come back. I had a king suite and I enjoyed it.

Positive: The cleanliness of the room/hotel and the complimentary breakfast which included made to order fresh omelets. Negative: Didn’t appreciate the smell of marijuana that emanated from the elevator and common open atrium area. But I was displeased with the poor choices of certain guests and not the hotel itself.

When I booked accommodation to meet up with family for Christmas I did not see anything concerning the MAJOR renovations on the website. So imagine my surprise when my family arrives after a 10 hour drive to hear jack hammers from outside the building. When we checked in the lady did offer us free ear plugs. The downstairs area was beyond torn up, dusty and the noise level was miserable. We were unable to enjoy happy hour between the dust and noise. I'm asthmatic and the dust was causing me breathing issues. Breakfast was the same because at 8am the jack hammers start up again. Honestly with the amount of dust and noise this location should be closed during renovations. I saw a LOT of very unhappy people who were staying here. Worst of all, there was no room discount for such extre

Hotel room 429 was not cleaned well before visit; shower was completely clogged with hair, and hair was visible in other parts of the shower. Maintenance did come out promptly when notified, but due to his hard of hearing, walked in on me before I could put any clothes on. He did unclog the shower and noted that it was a result of poor housekeeping.||The shower gel bottle was off the wall in a soap dish, and had very little gel in it. When housekeeping came the next day, they did make up the bed and refresh the towels, but did not fill up the gel, or take the trash that was bagged up neatly next to the trash can. Other minor details were not attended to as well.||Lastly, for the room, I picked up the phone to call the front desk, and it wasn’t plugged in! I had to find the cord and plug it