Embassy Suites by Hilton Charlotte

Not in the most scenic part of town but conveniently located within a couple of miles to several things we did while visiting. The room was very nice. Would have giving 5* to room but there was no counter in the bathroom and the sink was intended for a duel faucet but had a single so left open holes which is crazy looking. There is a large counter and sink in the bedroom which is weird but did help. Would have preferred some space in the bathroom. Deadbolt on door wouldnt latch but i wasnt concerned about security. Room was very clean. Plenty of parking. Two free drinks at the bar per day per guest was a nice treat. Bartenders were great. Entire staff was very friendly. The free breakfast was very good. Didn't see checkout on TV which I prefer but not a big deal. Will stay again on next tr

The rooms are horrible. We initially go to this embassy suites is my go to, plus the husband is a diamond member and has hundreds of thousands of points.||First, we call for the airport, she said they’ll be right there. 30 minutes later we are waiting still at the airport. When I call back they assured me they would be on their way. All the while things every other hotels come and go two times. Finally when he shows up, they say that sorry, but the shuttle is shared with the Marriott property next door, yes, they don’t have a nighttime shuttle. Mind you, this was 6 PM.||Premier to the hotel, checked in. Asked for an upgrade she said because they’re under renovation there is no upgrades available. The lobby looks nice and enough so we went to our room. Walked in it smelled like dog and th

Positive: Customer Service was exceptional, Hotel employee was amazing, and very courteous. The food, the ladies at the bar, were all amazing. We will definitely make this our place to stay when we come to visit our son. Negative: N/A

Exceptional stay! A few times out of the year the ladies in my family meet in CLT to spend time/attend events and we typically stay at other Hilton hotels. We all said this our spot for now & on! We booked 3 rooms for the weekend of 2/27. The southern hospitality is def in the atmosphere here. Front desk staff were helpful and friendly on the night and day shift. The free breakfast was more than I expected. Shoutout to the lady and gentleman working the omelette. My steak & potatoes omelette along with the grits were cooked to absolute perfection. The best omelette I’ve had besides my own. Bow down to the kitchen staff. Everything stayed clean and stocked and the wait staff was very kind. Clean room, no odor, and snacks were provided when we arrived. Only cons were the sinks and shower

I want to give a SHOUT OUT to all the employees who worked 1/31 & 2/1/26. The snow storm was CRAZY and yall held it together, even though short staffed. Overflow travelers from cancelled flights were checked in efficiently as possible. Guests got their complimentary drinks (even though the line was insanely long) and you provided meals that you were able... & eventually we all got full bellies! Rooms were warm, showers were hot, and staff worked diligently to clear snow-covered walkways to ensure we could enter/exit the building safely. AND you were all so welcoming and courteous while doing all of this! I cannot say THANK YOU enough! Excellent experience!