Embassy Suites by Hilton Birmingham Hoover

First time staying at this hotel with my family of 4 and I have nothing but good things to say. The amenities were AWESOME, everyone with the staff was kind and helpful, the rooms were super comfortable, clean and modern. My kids of course loved the pool. I LOVED the idea of the “complimentary evening” with the snacks and Cocktails. The bartender that worked on 3/7 evening was AWESOME & I was truly impressed how well he worked under pressure and was still very friendly. That was my first ever experience with something like that and it was awesome! Also, the breakfast being included in your stay was mind blowing on the amount of options there were also. I was blown away by the amenities. I will be staying again in the future! Great job.

Positive: Friendly staff, cleanliness Negative: Never found the pool, but didn't ask.

My stay was very pleasant until the final day, when I accidentally dropped my AirPods Pro (3rd generation) in a hallway. Upon realizing the loss, I immediately returned to the hotel and searched the area but was unable to locate the item. However, Apple’s “Find My” application consistently showed the AirPod still inside the hotel. After eventually getting a live connection, the device’s location updated to an employee break room located in the kitchen area. I then confronted the employee and was able to recover my AirPod. Following this, I spoke with a front desk associate to ask about standard procedure when an employee finds an item of value. I was informed that such items are normally turned in to Lost and Found. When I pointed out that this did not happen in my case, I was told that

2nd visit to this location. pleased to see it is still very well maintained with friendly staff. we used points to secure reservation so check in was a bit muddled. once it was sorted the rest of stay was great. we enjoyed complimentary cocktails, clean room and comfortable bed. we had sandwiches in restaurant that were freshly made and made to order breakfast was perfect. big con NO HOTTUB they have taken out . Fitness room has good selection and equipment seems well maintained. LOCATION is everything ! Lots of shopping, restaurants, gas,car wash nearby.

I enjoyed staying embassy Friendly staffs. Great customer service. Waitress Iesha that waited on us Great customer service didn't have to wait on food and drinks long she was outstanding with her work came over to table several times to check if we need anything and also mr. Eddy service was outstanding as well . Me and my family will definitely be back again I will let other people know about embassy suites. 2026