DoubleTree Suites by Hilton Hotel McAllen

Service is grate. But rooms need a deseret need for updating. Balcony look like they are about to fall off the building with all the epoxy patches. Rooms can clearly tell of numerous water leaks. One of there elevator worked one day then was out of order for 3. Not much confidence in that equipment. Buffet breckfast was included for me but $16 is not worth that cost. Pool was clearly not maintained and you could not see the bottom. The walls felt slime. There is a bar there with food, For a hotel food i was impressed with this.

We stayed here with a large family and had a mixed experience. The breakfast is a buffet, which is convenient for a hotel this size. Most mornings it included eggs, a protein, salsa, bacon, refried beans, waffles (which take about two minutes per serving), bagels, milk, orange juice, fruit, and yogurt. Some days they offered pancakes, which was a nice change. While the quality was consistent, the menu did not vary much overall. One major downside was the lack of hygiene from other guests at the buffet. It was uncomfortable seeing people sneezing, coughing, blowing their noses, and then touching serving utensils. I also noticed used tissues left in elevators and common areas. It would be helpful if the hotel placed hand sanitizer near the buffet and in other high-traffic areas to promote

We hosted our annual Holiday Christmas Party here and it was flawless from start to finish! Andrea the Director of Sales & Marketing made booking our group reservations a breeze, Sandra with Catering and Event planning was very attentive and made sure every detail was perfect, and Fernando the Food & Beverage Manager ensured the food and beverages were outstanding. The entire support staff was attentive, professional, and genuinely warm—our guests felt taken care of at every moment. Comfortable accommodations, festive atmosphere, and exceptional service made this event unforgettable. Highly recommend this hotel for both stays and special occasions!

This hotel is old and totally out of date. The rooms are dingy and poorly kept. The worst problem is the AC system. It was quite cold here overnight in the 40°F range. It was so cold in our room that I turned the thermostat to HEAT mode and the set temp to 76°F on three separate occasions during the night. Each time, COLD air came out of the vents and made the room cold down to 63-65°F. I turned the system off, and called in the morning. They sent a maintenance guy in how said there AC systems are old and run on water. He had to turn the water OFF for the heat to turn on in about 10 minutes. And if we want to cool the room again we have to call him to turn the water on again. Worst of all, I am sick with a horrible cold and fever and chills. I will never stay in this place again. STAY A

Positive: Availability cleanliness, and over all comfortable setting, plus had a bar restaurant and a Starbucks Negative: Certain Staff members don't know anyithing about anything I asked for batteries and staff said maintenance was gone for the day