DoubleTree by Hilton South Charlotte Tyvola

I checked in about a month ago and I am STILL trying to resolve a billing issue. I even said that I was going to wait to submit my review, bc I had hopes that they would resolve this quickly. The only good thing about my entire experience here, is the nice lady that checked us in. That is who I give my 1 star to. 1. We had to call down to the front twice to receive towels. 2. I stayed using my points through my CC, which covered my entire stay. However, they charged my personal card for $115. Mind you, there were no incidentals. 3. I called the hotel, to speak with someone. Both times, the girls decided to just put me on hold for over 15min. I called again and asked if someone could help me, she said..."we have guest in front of us". 4. I called the corporate line..... guest relations wo

When we got there the supervisor Jake couldn’t seem to find our reservation then he found it but it was only for 1 night when I booked for two but he then seen the company I booked through made a mistake and quickly fixed it for me. Fast forward we got to our room and it was robbed which wasn’t what I had booked for . I paid for a king room which was more money then what they gave us , I then went to the lobby and explained it to Mr Jake he then fixed it yet again and gave us a upgrade on the room and it was beautiful!! This is my favorite hotel to book at and I would love to keep continuing to book here. A big shoutout to Jake for helping us !!

Positive: Professional staff Negative: The shuttle from the airport stops at 11pm, so I had to find another ride to the hotel when my flight came in at 11:30pm. I think if you are going to advertise shuttles to & from the airport they should be available when your flight arrives.

The rooms were very nice and the shuttle drivers were awesome but after a canceled flight and no luggage or toiletries all I wanted was a nice warm shower. Unfortunately not. There was no shampoo, body wash or conditioner in the room. I informed the front desk and all the customer service I got was "ok"

I have to correct this review for two reasons; the Manager Responded quickly and professionally and the level of service during my stay was excellent. After a few minutes the front desk worker probably realizing his actions were not correct, said he would check me in. Power is or whatever at least I got checked in. During my stay the front desk workers (female) were kind and courteous. My room was cleaned the next day and my stay was a positive one. The price at this hotel is very low considering the overall experience.