DoubleTree by Hilton Poughkeepsie

This review will be multi-faceted due to the nature of our experience. Let's start with the stars earned. We hosted my MIL's 65th birthday celebration in the terrace ballroom. We worked with Michelle on the party details and she was incredibly communicative, professional, kind, and solution focused. The food was great, her staff was wonderful, and she stayed for the entire event to ensure we had everything we needed. Now, the issue came in when we attempted to reserve 10 rooms including 2 suites for the birthday girl. Imani in sales was so incredibly difficult to work with. I asked her several times to call me, but she completely ignored the request. After communicating through email and her assurance that our rooms would be booked for the weekend, she informed us that we would have to che

We booked a block of rooms for our son and daughter-in-law’s wedding. Everyone was so great in helping us to get everything set up perfectly. The location is very convenient. The suite and rooms were clean and pretty. The lobby, common area and hallways were also very nice. The staff was very helpful and attentive with whatever we needed. We hosted a breakfast the day after the wedding in the Terrace Ballroom. It was lovely and the maitre de and staff were wonderful. Thank you for everything!

Positive: I liked the convenience of the hotel and the rooms were beautiful especially for somebody with a handicap they had great amenities Negative: Although the hotel was beautiful and amenities were great unfortunately I did not really prefer the location in downtown Poughkeepsie

We booked a staycation weekend for Valentine's Day. The day we were supposed to check in, we called ahead to ask if there was a chance of early check in. MISA was the woman who answered the phone. To start, she told me there wasn't any reservation in our name. I spelled it a few times, and when she still insisted it wasn't there, we asked her to spell it back to us and, in the most condescending tone, she refused, then promptly hung up on me! That was only the beginning of our problems! I finally spoke with Brittany, the manager, and SHE found our reservation without an issue. Once we got there, we did complain about the horrible customer service we received, and we wanted an apology from Misa. Instead, she stood there with a fake smile and pretended to not know what we were upset

Nice clean hotel! Food is AMAZING! The man and lady who helped organize the wedding where on top of everything, he also DJd and I can not say enough good things about them. We stayed 1-30-2/1 2026 with the wedding on that Saturday. Great job employees!