DoubleTree by Hilton Hotel Dallas - DFW Airport North

My recent stay at this hotel was extremely disappointing, easily one of the worst experiences I’ve had. The issues started immediately at check-in. The front desk staff informed me that my room had already been paid for by the company that books my government travel. Anyone who travels on official government orders knows that is not how it works. I am required to use my government travel card for payment. After several minutes of confusion, they realized they had simply failed to put the card on file properly. Only then was I finally able to check in. When I entered the room, I was hit with a strong mildew smell. The air was stale and the room was hot. I soon discovered the air conditioning was not working. I had to return to the front desk and request maintenance. Engineering came up an

I booked this hotel as we had a late arrival into the airport and it was one of the hotels that offered a shuttle service. The location for perfect for us. The shuttle service was very quick. The check in process was also quick and the even staff member on at the time was Jonathan and he was very helpful and very friendly. The rooms are very dated and basic, not what I would expect for a Doubletree hotel. The bathroom was very small. However for the one night stay it served our needs. The breakfast was ok, nothing exciting. $15 for a buffet style.

I would like to report a concerning interaction with a front desk employee during my recent stay. On March 7, 2026, between about 10:20 PM and 11:50 PM, I made several calls to the hotel from DFW Airport Terminal D regarding the airport shuttle pickup. When I first called, I spoke with DeMarkus (the front desk manager). I explained that I was waiting under the “Courtesy Van” sign outside the Terminal D baggage claim area. I believed that was the correct location because I had just seen a DoubleTree shuttle leave from that spot moments earlier. However, he told me I was at the wrong pickup location and that I needed to go to “D1.” The instructions were confusing, and during the conversation he started sounding impatient and somewhat rude. I then spent quite a bit of time trying to find

This is my second time in this hotel with my wife, very nice to be back there. The receptionists are very attentive. I thank everyone there for their attention. Great location. Easy check-in effort with friendly staff. Room was clean and well-maintained.The experience at this establishment surpassed all our expectations! From the moment we walked in, we were greeted with an amazing atmosphere and warm hospitality. The staff was incredibly friendly and attentive, ensuring that our every need was met. The service was top-notch, with every detail carefully attended to. The food was simply outstanding, with each dish bursting with flavor and expertly prepared. Every bite was a delight to the senses! The professionalism displayed by the entire team was commendable, making our visit truly enjoya

No place to hang clothing in my room 206. No towel bars in bathroom. Drain in bath not draining properly so water and residue from the drain pipe floats around your ankles during showers. I was charged an additional $40 when I changed my room from a king to a two bed room! The shuttle from the airport was old, rickety, and more a horrible experience as driver drove fast dispite our comfort. We were there for a convention and only one person manning the bar/restaurant on Fri and Sat nights. No maid service until it was requested at 4:00 PM on Sat. Even then, not all bath linens and coffee bar supplies were restocked. Just a bad experience except for the group lunch served on Sat for our meeting. It was very good.