DoubleTree by Hilton Charlotte City Center

In the beginning of February, two of my girlfriends and I were in town for a wedding. Before we even arrived we were notified that we had an upgrade to our room; that was a nice surprise! As soon as we arrived we were greeted by JJ at the front desk. We were instantly welcomed and knew that we were in good hands. I wish I could remember all of the names of the staff because each person that we met went out of their way to make sure we had everything we needed. We requested extra towels, water, and even wine; and we were always taken care of immediately. We were very impressed with our breakfast server, Bobby! Although we only ordered oatmeal and wheat toast; the way he presented it to us was worth mentioning. The unique oatmeal bowl and cute little pitcher of warm milk added such a wonderf

This is a Holiday Inn masquerading as a Hilton. The staff were friendly. I got my cookies, they always offered free water. You could tell they tried really hard to clean my room, because it reeked of bleach, mildew, and mold. I had to pick up some Zyrtec it was so bad. You could even smell it on my clothes by the 3rd night. I didn't love that the sink was inside the room rather than behind the bathroom door. There were obvious signs of mold in the shower and ceiling in the bathroom. You have to have your parking ticketed validated every time you enter and exit the garage (they share it with the University nextdoor). I would suggest having it validated when you walk back in, rather than when you are leaving as it can take a minute if there is a line at the desk.

I dined at the hotel restaurant and Lauren made a huge difference! She was incredibly helpful and welcoming from start to finish. Definitely one of the best customer service experiences I’ve had. The food was delicious. Our server, Miranda was fast & efficient. I will definitely be coming back!

Positive: The hotel is located close to everything you want to do downtown. The restaurant and bar in the hotel are convenient Negative: The event going on at the top of the hotel was thumping until almost 3am and then the DJ continued yelling and talking on the PA system, I assume while the clean up was going on.

My husband and I recently enjoyed a Valentine's getaway at your hotel, marking our second stay, and I wanted to share some feedback about our experience. Firstly, we truly appreciate the great location of the hotel and the amenities. It was wonderful to have many attractions within walking distance, which allowed us to enjoy the city fully. However, I am disappointed to report that we encountered issues with the valet service during our visit. This is the second time we experienced unprofessional behavior from the valet staff. They seemed to overlook the fact that not every guest opts for valet parking, as we had planned to stroll and enjoy our surroundings. Unfortunately, once they realized we would not be utilizing their services, we were treated poorly and rushed. This treatment is q